Passenger

@passenger.tech

Empower people to choose shared, sustainable transport with the customer experience platform for public transport operators. https://passenger.tech

As 2025 draws to a close, we look back not just on another year filled with exciting milestones and innovation, but on a decade of defining CX in transport. Join us as we go over the stats that have made our 10th anniversary year one to remember 👉 pasn.gr/2025

Passenger - A decade defining public transport Customer Experience (CX)

The East Yorkshire app from Passenger is an integral part of the bus operator’s customer experience strategy. Today, we’re delighted to share that EY has gone live with Passenger’s personalised travel alerts capability across its network. Full story 👉 passenger.tech/news/east-yo...

East Yorkshire pushes the customer experience with new travel alerts - Passenger

Today, we’re delighted to share that Go-Ahead’s East Yorkshire Buses has gone live with Passenger’s personalised travel alerts capability across its network in Hull, East Yorkshire and the North. The ...

passenger.tech

Not one, but two new roles! Join us in transforming access to public transport in the UK and beyond. New vacancies for Senior Software Engineer and Lead Mobile Engineer. To find out more about Passenger and the roles, check out our careers site 👉 pasn.gr/jobs #HiringNow

We're hiring - Passenger

We're attending @cpt-uk.bsky.social's South West Annual Dinner 2025 on Friday, 19th September. Taking place at Bournemouth's Hilton Hotel, a stone's throw from Passenger HQ, we're looking forward to spending time with industry colleagues from across the South West. See you there! 👋

We're attending CPT South West Annual Dinner 2025 - 19th September 2025, Bournemouth, UK. Emma Battman, Customer Success Team Lead

Celebrating a decade of Passenger! 🥂 Two weeks ago, the Passenger team embarked on an adventure to Paris to celebrate our company's 10th birthday! This quarter’s in-person 'All Hands' marked an incredible milestone in style, with a plethora of public transport trips!!

The Passenger team pose in front of a birthday cake after dinner at a Paris restaurantTrain journey to London from Bournemouth, with 7 of the Passenger team in shotThe Passenger team gather at St. Pancras station ready to board EurostarThe team celebrate Passenger’s 10 year anniversary in front of the Eiffel Tower following a river cruise

Looking for a new challenge? Join us in transforming access to public transport in the UK and beyond. We have a new vacancy for a Full Stack Software Engineer. To find out more about Passenger and the role, check out our careers site 👉 pasn.gr/jobs #Jobs Find your purpose at Passenger.

We're hiring - Passenger

Join us for a mini Passenger Live experience at ALBUM Conference 2025! Take part in a 10-minute user experience workshop. With expert guidance, you’ll learn new techniques for identifying user needs. Spaces are limited — sign up today! pasn.gr/ALBUM2025

Two empty UX workshop sheets, resting on a pile of purple t-shirts.

Last week, we spent some quality time together as departments. By investing in continuous improvement and our team’s well-being, we continue to deliver outstanding results for our customers every day — and have a bit of fun while doing it. passenger.tech/about/

Six people are sitting on sofas and armchairs, working on laptops. A dog is asleep on the sofa.Four people are playing a card game in a pub. Three are standing and one is sitting down.Nine men can be seen standing and talking in a large office space.Three men sit at a table working together on laptops.

Today, we’re delighted to share that long-standing customer Newport Bus has appointed Passenger to bring its online channels together and deliver an integrated app experience for its customers. The new app will launch in Spring 2025. Read the full story👇 passenger.tech/news/newport...

Newport in Wales from above.

Our January festive get-together a few weeks ago gave us the opportunity to celebrate individual and team achievements over the last 12 months with Passenger’s first peer-nominated awards evening. A few photos of the celebrations... 🫶

Passenger’s award winners (8 male, 2 female), standing together and smiling for the camera.Dinner guests are pouring wine in the foreground. A digital screen can be seen in the background with the words “2025 Route to Recognition Awards Evening”A festive evening meal with guests sitting at a table after dinner. Some guests are standing and talking.A table at the back of the function room full of various wrapped festive gifts.

New webinar... Leveraging BODS Data to Innovate the Customer Experience 🚌 🚀 18th February 2025, 13:30 - 14:00 GMT online Join us to learn how we use BODS-mandated datasets to shape an engaging customer experience on the Passenger platform. Sign up 👉 pasn.gr/webinars

Join our webinar: Leveraging BODS Data to Innovate the Customer Experience - 18th February 2025, 13:30 - 14:00 GMT - Hosted by Chris Desborough, Business Development Manager

Want to work in a great team? We have a new vacancy for a Customer Success Manager. Join us in transforming access to public transport in the UK and beyond. To find out more about Passenger and the role, check out our careers site 👉 pasn.gr/jobs

Passenger staff smiling and waving at the camera. Three are sitting on a grey sofa. Three are standing behind it.

As 2024 draws to a close, we look back on a year filled with exciting milestones and innovation. We've advanced our product capability, supported our partners and improved the experiences of those we serve. Thanks for being such an important part of it! Check out our 2024 stats in full pasn.gr/2024

12,850,000+ mobile tickets sold. 72,000 successful in-app verifications, helping operators to protect revenue by minimising ticket fraud. Special £2.00 single - most popular ticket (Brighton & Hove). £8,500,000+ processed through Travel Portal. 109,000+ Travel Portal tickets sold.