Earlier this year we filed a complaint against ENGIE, EniPlenitude, Shell, and TotalEnergies for misleading green claims #greenwashing This slows the energy transition 🐌 and keeps consumers locked into volatile fossil fuel prices 🔐 Find out more 👇

Switching off greenwashing | BEUC

Consumer groups filed a greenwashing complaint against ENGIE, EniPlenitude, Shell, and TotalEnergies.

beuc.eu

Consumer PRO+ will offer free training for consumer professionals across Europe. We’re asking you what topics matter most so we can prioritise them. It’s quick to complete and your input will directly influence what’s delivered. ec.europa.eu/eusurvey/run...

CONSUMER PRO+

ec.europa.eu

Choosing more sustainable products shouldn’t feel like a luxury. The EU Ecolabel is designed to guide consumers towards better environmental choices, but many assume these options always cost more. Our analysis shows a more nuanced picture. Here's what the data tell us ⤵️

Does it cost extra to shop ecolabelled? You might be surprised

How much extra does it cost to shop for ecolabelled products? The results of our testing shows that you might be surprised!

blog.beuc.eu

A success story for consumers: smartphones and tablets should now last longer and be easier to repair, with clearer information for buyers. BEUC took part in the process and pushed for repairability, spare parts and longer updates. More here: www.beuc.eu/success-stor...

Longer-lasting and more repairable smartphones and tablets

From 20 June 2025, consumers are able to benefit from smartphones and tablets that are both longer-lasting and more easily repairable thanks to new rules. It will also be much easier to choose more…

beuc.eu

Booking a summer flight? The headline price is often just the starting point. Together with our members, we’ve been highlighting how additional fees, from luggage to seat selection, can make it harder for consumers to compare offers and plan their budget. Our action against unfair pricing practices👇

Fly light, pay heavy | BEUC

BEUC and 16 of its members from 12 countries filed a complaint on 21 May 2025 to the European Commission and the network of consumer protection authorities (CPC) denouncing 7 airlines' unfair hand…

beuc.eu

Each EU Presidency helps set the pace of policymaking, and that matters for consumers. With the Irish Presidency underway, we’ve outlined the key priorities to ensure consumer interests are reflected across the agenda. Our recommendations ⤵️

Memorandum for the Irish Presidency, 2026

In this Memorandum, BEUC, The European Consumer Organisation, outlines concrete proposals for how the Council of Ministers, together with the European Parliament, should legislate to achieve a high…

beuc.eu

🛠️Consumers gain easier access to repairs today with the EU Right to Repair rules officially entering into application. These rules bring clear benefits for consumers' wallets and the environment. To understand what changes 👉 www.beuc.eu/news/new-rig...

New rights for consumers: longer-lasting products with easier repairs

As of 31 July 2026, consumers will be able to use their phones, tablets, washing machines, or dishwashers longer thanks to easier repairs.

beuc.eu

Buying a car is one of the biggest decisions consumers make, but the information they rely on isn’t always clear. Consumers need clear, reliable labels to compare performance, environmental impact, and running costs. Without this, informed choices are harder, and trust in the market suffers.

Why do consumers need a new car label?

Buying a car is a significant investment. We reveal how a new car label could help guide consumers towards the green and affordable choice.

blog.beuc.eu

Thanks to EU laws, smartphones are now easier to repair 📱🔧 This is helping to make repair, rather than replacement, a more attractive proposition for consumers. BEUC DG @arcapde.bsky.social explains more 👇

Thanks to EU laws smartphones are easier and cheaper to repair

Smartphones are now easier to repair thanks to EU regulation. That was the key message of a report we published recently.

linkedin.com

A success story for consumers: new EU toy rules should help keep children away from harmful chemicals and make play safer. BEUC took part in the process and pushed for stricter chemical safeguards. More here: www.beuc.eu/success-stor...

Children can play with toys safe from harmful chemicals

Thanks to new rules adopted in November 2025, EU children can expect their toys to be free from hazardous substances and harmful chemicals as of 2030. Toys will have to respect stricter noise limits,…

beuc.eu

Thanks to EU laws, smartphones are now easier to repair 📱🔧 This is helping to make repair, rather than replacement, a more attractive proposition for consumers. BEUC DG @arcapde.bsky.social explains more 👇

Thanks to EU laws smartphones are easier and cheaper to repair

Smartphones are now easier to repair thanks to EU regulation. That was the key message of a report we published recently.

linkedin.com

Online scams are evolving, and increasingly, they’re promoted through paid ads on major platforms. Scam ads shouldn’t be promoted, full stop. We’ve joined forces with our members to take action 👇

Sponsored by Scammers | BEUC

Consumer groups filed complaints against Meta, TikTok and Google for failing to protect consumers against financial scams

beuc.eu

A success story for consumers: new EU rules should help prevent medicine shortages earlier and improve access to the medicines people need. BEUC took part in the process and called for stronger shortage prevention and better supply. Here's how: www.beuc.eu/success-stor...

Better shortage prevention and timelier access to medicines

In a few years, consumers should face fewer medicines shortages and benefit from improved access to generics thanks to the revised EU Pharmaceutical Legislation.

beuc.eu

Before X and ‘X premium’, there was Twitter and verified accounts. As the platform underwent many changes, the new definition of the blue check mark has caused confusion among users that scammers can now leverage. Read more: blog.beuc.eu/renting-cred...

Renting credibility: How X's blue checkmark became a tool for scammers - Consumer Corner

As Twitter changed to X, the platform underwent many changes, including a change to the definition of the blue check mark. This new definition is causing confusion that scammers can now leverage. As B...

blog.beuc.eu

Packing your charger for your next trip shouldn’t come with safety risks, yet unsafe products still make their way into EU homes. Despite existing rules, dangerous goods continue to be sold, often through online marketplaces where checks are uneven and enforcement struggles to keep up.

The faulty charger's diaries: what the EU can do to reign in unsafe products - Consumer Corner

Unsafe products keep entering the European Union in high numbers, often through online marketplaces. To avoid consumers being harmed, EU policymakers should deliver a Customs Reform giving sufficient…

blog.beuc.eu

Rising international pressure on EU medicine pricing could impact both patients and health systems. The current U.S. administration plans to use tariffs to bring its trading partners to raise medicine prices. Catch-up on our webinar on medicine prices ⤵️ youtu.be/92kTM-4fg6g?...

WEBINAR | Are EU medicine prices U.S. pressure-proof?

www.beuc.eu LinkedIn: https://www.linkedin.com/company/beuc-the-european-consumer-organisation/ BlueSky: https://bsky.app/profile/beuc.eu ___ Rising international pressure on EU medicine pricing…

youtu.be

A success story for consumers: package holidays should now come with better financial protection and easier cancellation rights. BEUC took part in the process and pushed for stronger safeguards on prepayments and refunds. Here's how: www.beuc.eu/success-stor...

Travel packages will be financially safer and more easily cancellable

In a few years, consumers will be able to enjoy travel packages with improved conditions and better protection thanks to the revision of the Package Travel Directive.

beuc.eu

Should consumers invest in used PHEVs when changing cars? On paper, the offer is attractive, combining a combustion and a rechargeable electric engine. Our new study reveals that they are far from being a good option, especially compared to fully electric vehicles 👉 www.beuc.eu/reports/plug...

Plug-in Hybrid Electric Vehicles: an out of reach option for second-hand consumers

Consumers currently face a shortage of affordable vehicle options on the market and are compelled to purchase second-hand.

beuc.eu

The EU Commission fined Google €890 million for: 1️⃣ favouring its own services in Google Search (self-preferencing). 2️⃣ putting barriers for app developers to offer subscriptions to Android device users outside the Google Play Store (anti-steering). Our full reaction 👉 www.beuc.eu/press-releas...

European Commission is right to prevent Google’s anti-steering and self-preferencing practices

The European Consumer Organisation (BEUC) supports the decisions published today by the European Commission which find that Google has breached the Digital Markets Act (DMA) by engaging in anti-steeri...

beuc.eu

Even in summer, energy affordability is a concern for many households, and when winter returns, the pressure increases. No one should have to choose between comfort and cost. How can the EU make energy fairer and more affordable everywhere.

Energy affordability affects us all: here's what the EU can do

Bringing down energy prices is a top priority for Europeans following the gas crisis and recent uncertainty in the Middle East.

blog.beuc.eu

Green claims should be backed by facts, not marketing. We’ve teamed up with our members to take action against energy suppliers using green claims in the marketing of their products 👇

Switching off greenwashing | BEUC

Consumer groups filed a greenwashing complaint against ENGIE, EniPlenitude, Shell, and TotalEnergies.

beuc.eu

Behind every policy debate are real impacts on people’s daily lives. Our annual report looks at the progress made over the past year, from tackling scams and unfair practices to shaping EU policies on digital markets, affordability, and sustainability. Here’s a snapshot of our work for consumers 👇

BEUC annual report 2025

2025 was a dynamic year for The European Consumer Organisation, BEUC. Read our annual report to learn more.

annualreport.beuc.eu

A success story for consumers: new EU payment rules should make paying safer and help protect people against fraud. BEUC took part in this process. Here's how: www.beuc.eu/success-stor...

More protection when making payments

Consumers will get more protection against fraud when they make payments thanks to the Payment Services Regulation agreed on in 2025. The rules will apply from 2027.

beuc.eu

A new EU pension product sounds promising, but will it really deliver for consumers? We break it down 👇

Pensions crisis: will the PEPP help solve it?

Europe is facing a pensions crisis. But will a revamped Pan-European Pensions Product be enough to help solve the crisis in Europe?

blog.beuc.eu

The EU published electrification plans today to accelerate the shift away from fossil fuels. For consumers it means: ✅ Electricity taxed less than gas ✅ Sales targets for heat pump manufacturers. ✅ VAT cuts on EVs, heat pumps, and batteries ✅ Social leasing of EVs Our reaction 👇

Consumers stand to enjoy more affordable electricity bills under EU plans

The EU today published a series of proposals to decarbonise Europe’s economy and reform energy bills. For consumers, this can mean more affordable bills and easier participation in the energy transiti...

beuc.eu

With many people in Europe getting ready for a well-deserved break, we share some top tips for a sustainable summer holiday on our blog, from travelling by train 🚆 to finding the right sun protection 🏖️

Five tips for a sustainable summer holiday - Consumer Corner

Temperatures are rising and people are leaving on holiday. Here are our top 5 tips to stay cool and enjoy a sustainable summer holiday.

blog.beuc.eu

Looking for new learning opportunities in consumer protection? We're excited to launch Consumer PRO+, a new European Commission initiative implemented by BEUC, the European Consumer Organisation to strengthen the consumer movement across Europe.

We support the Commission's draft electrification plan that would reduce taxes on electricity, cut VAT on heat pumps and EVs, and network charges that actually incentivise electrification 🔌 We expect the final draft to be equally, if not more, ambitious. Read more via @reuters.com:

EU drafts 'electrification' plan to curb oil and gas use, after Iran war disruption

The European Union plans to introduce ‌a raft of policies and funding schemes to shift more of its economy to run on electricity, instead of oil and gas, a draft European Commission proposal seen by R...

reuters.com

📣The Council of the EU has appointed our Director General, Agustín Reyna, as a member of the Management Board of EFSA, the EU Food Safety Authority. We're delighted and grateful to be able to represent consumers and look forward to ensuring EFSA's key missions keeps delivering for them.

The competition policy report led by @syoncourtin.bsky.social hits key points for consumers such as: ✅ Stronger #DMA enforcement to ensure more #ChoiceByDefault in digital markets. ✅ A market investigation tool to enable structural remedies where needed. www.beuc.eu/sites/defaul...