Intercom built the AI disclosure the EU AI Act requires. Then shipped it switched off by default. It's in their own help center, dated June 30, 2026. If you adopted Fin after mid-2025, the label telling your customer they're talking to a machine defaults to hidden. Read more below buff.ly/Z0ht7BJ
This Week In AI Docs: Intercom Built the AI Disclosure Article 50(1) Requires. Then Shipped It Switched Off.
Issue 34 | August 19, 2026 | One vendor made AI disclosure removable. The other made it structural. That single choice decides who knows they are talking to a machine.
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