We asked our Water Voice communities for their views as parts of England moved into severe drought. 💧 Most were concerned by the news, but many were unsurprised by it 💧 Water companies were seen as most responsible for protecting supplies

Our Water Voice Barometer & Spotlight report for September is now available. 💧🗣️ The top concerns for community members for the autumn Accountability Sessions included value for money, executive pay, drought preparedness, pollution, leakage and investment.

In this Waterfall Rapids episode, we discuss Water Night, an initiative that encourages people to pause, reflect and consider the importance of water in their everyday lives. Water Night takes place this Thursday from 5–10pm. Will you be taking part? 💧🎧

Worried about rising household costs? You may be entitled to financial support without even realising it. Our free Better Off Calculator can help you check what benefits or other support may be available in just a few minutes.

Thinking about a smart water meter? We've launched a new webpage explaining how smart water meters work, what to expect during installation, and the benefits they can provide, including more accurate bills and earlier leak detection.

💙Behind every customer query is a person, and every person deserves to be heard. This Customer Service Recognition Day, we're sharing Mr K's story, a powerful reminder of the difference compassionate, personalised support can make when someone needs help. At CCW, we're here to fight your corner.

Looking after our drains starts with simple, mindful choices. From food waste to wet wipes, what goes down our sinks and toilets can have a bigger impact than we might think. Here's a quick reminder of some easy ways we can all help keep drains and sewers flowing. 💧

In this episode of Waterfall Rapids, Mike & Karen sit down with Thames Water’s Demand Reduction Manager, Andrew Tucker, to uncover why modern toilets fail, what smart meter data is revealing, and how to fix a leaky loo before it drips away your money.

Record bill rises have hit households hard, driving the largest-ever increase in complaints about water companies to CCW. Companies need to do much more to show people where their money is going and demonstrate that higher bills are funding the improvements that were promised.

Our latest Household Complaints Report reveals a surge in complaints to both water companies and CCW. Against the backdrop of rising bills, affordability concerns, the scale of the price rises and the search for ways to reduce costs were among the drivers behind the increase.

🚽💧That little trickle might be costing more than you think.. Leaky loos are surprisingly easy to miss. Worth a quick check next time you're in the bathroom. A simple fix could be kinder to your bills and even kinder to the planet.

In this episode of Waterfall Rapids, Mike and Karen are joined by researchers from the University of Manchester and the Tyndall Centre to explore what it really means to build water smart communities and why understanding people matters more than measuring how much water they use.

In this episode of Waterfall Rapids, Mike and Karen are joined by Lisa Craven from Stormsaver to talk about rainwater harvesting and why collecting the rain that falls on our roofs could be one of the smartest things we do for our water future.

In this episode of Waterfall Rapids, Lia walks two of our Welsh routes with Tony Rees from South East Wales Rivers Trust and land artist Rebecca Wynne-Kelly, exploring why our rivers and coastlines are worth protecting.

Water safety could save a life 🚨☀️ Warmer weather means more time near water, which makes it a good moment to think about safety. Research from @RLSSUK highlights a concerning rise in accidental drownings during hot weather, particularly among teenagers and young adults.

Nearly half of our Water Voice community told us they've been using more water than usual to water their lawns during the hot weather. Save water by letting your grass go brown – it will recover quickly when the rain returns. 🌱

Did you know your plants actually prefer rainwater to tap water? 🌱 In this episode of Waterfall Rapids, we headed to Gardeners' World Live to chat with Malcolm Moody from the Solihull and District Orchid Society, plus garden designer Josh Fenton, about water-saving tips for the garden and beyond.

Could switching your dishwasher cut your water bill in half? 🍽️ In this episode of Waterfall Rapids, Mike is joined by author Tim Smedley to talk about his new book, The Last Drop. Search Waterfall Rapids wherever you listen to podcasts. 🎧

In this episode of Waterfall Rapids, Cath and Karen are joined by Nicole McNabb and Nick Mills from Southern Water to talk about a trial using water butts and planters to cut storm overflows. Search Waterfall Rapids wherever you listen to podcasts. 🎧

June's Water Voice Barometer & Spotlight report are live. 💧🗣️ The Spotlight explored trust & governance: 💧 Safe drinking water & fair bills are the biggest trust drivers 💧 93% of the community think they should have a say in decisions about bills, services & the environment

CCW's Chief Executive Mike Keil shares some thoughts on the impact of the prolonged hot and dry weather and why it strengthens the case for changing the way we charge for water. Link in comments. #heatwave #hosepipeban

In this episode of Waterfall Rapids, we're joined by Nicole McNabb and Nick Mills from Southern Water. They explain the different types of water butts, share results from a trial on the Isle of Wight, and talk about how too much hard, non-permeable surface sends rainwater straight into the sewers.

Our Water Voice Accountability Sessions give customers the chance to challenge their water company face-to-face on the issues that matter most to them. 💧🗣️ Find out more about our work with Taylor McKenzie Research to run the Water Voice consumer panels at: www.ccw.org.uk/our-work/con...

Ever wondered why some lawns cope better in dry weather than others? 🌱 In this episode of Waterfall Rapids, Dr Mark Gush from @The_RHS explains how letting your lawn grow a little longer helps it grow deeper roots in hot, dry spells. 💧

Temperatures are rising, but the water we are using is draining the environment. Please conserve water. Find out more about the hosepipe bans announced by five water companies: https://orlo.uk/lRzIL #drought #heatwave #hosepipeban #savewater

🌱 Does your lawn look dry during hot weather? During hot, dry periods, grass naturally slows its growth and uses less water to protect itself. When cooler weather and rainfall return, your lawn should recover naturally.

Discover how YOU can help preserve water supplies and the natural environment today 🌞 🌦️

Temperatures are rising, but the water we are using is draining the environment. Act today and find out ways to save water. 💧 💧 Link in comments

Our new research shows water companies need to do more to raise awareness of smart water meters and their benefits for households. While awareness is low, most customers support the smart meter rollout – highlighting clear opportunities for better engagement from companies. ⤵️

Installing a water butt is one of the simplest ways to save water at home and save on your water bills. With water being such a precious resource, every drop counts all year round, not just during the summer months.