D’Alice⁷ ⟭⟬E ARE B⟬⟭CK 💜

@dalicecraig.bsky.social

Be kind 😌 Pay attention 👀 🫶🏾 Lover of #BTS, nature, cats, LEGO, Disney, laughter and common sense 🙌🏾 Class of '23 👩🏾‍🎓 GenX/79' ♐️ 2019 #ARMY - OT7/Rap line/RM & Yoongi 💜 No shippers🚫No solos🚫No Fan Fics, please 😊

So I signed up for the membership because it is a PRIORITY for me to go. It’s beyond just BTS and feels important. I’m not a reader, actually for some of the reasons he talked about on Fashion Neurosis, but the music and art he’s shared have captivated me. I MUST see his art collection. I must.

RM x SFMOMA blue promo poster

Bed Bug Update: Still haven’t produced where in policy it states they can’t release the info on the “3rd party report” Also gave them the name of the law firm I have contacted. As someone suggested, next stop, news outlets I’m not asking for anything beyond what is acceptable, when I easily could

Good afternoon Ms. Craig,
 
Thank you again for your patience while we reviewed your concerns. I sincerely apologize once more for the experience and frustration this situation caused during your stay.
 
We will be reaching out to Expedia directly regarding the refund request. Please note that once submitted, refund processing timelines are determined by Expedia and your financial institution.  For your reference, I have also attached a copy of the folio reflecting the charges that have already been refunded.
 
Additionally, I do want to reiterate that while we understand your request, we are unfortunately unable to provide a copy of the third-party pest control report.
 
Again, I truly apologize for your experience and appreciate your understanding throughout this process. Please let me know if you have any additional questions.
 
TESA HICKMAN, MHA
SR. HOTEL OPERATIONS MANAGER
P 702.262.4424 This is still unacceptable and does not resolve this issue. I have requested that you provide the information in your policy and procedure that prevents you from sharing the results of this so called 3rd party report. If this test came back negative, then what is there to hide? 

I will continue to seek legal action until you can identify in your policy or anywhere in any contract that states you are not allowed to release the report. If that is truly the case, it should be within your Terms and Conditions, should it not?   

Moving my room to one across the hotel, which was also dirty, and paying for the cleaning that I was told I didn’t have to pay for in the beginning is not an acceptable resolution.

I await the information from the report, or where it states in the t’s and c’s for a hotel stay that it can not be released, as well as my full refund. 

With the way I have been treated for a more than reasonable request - I’m not going to just take your word for it. Show me where this information can be found. 
This is still unacceptable and does not resolve this issue. I have requested that you provide the information in your policy and procedure that prevents you from sharing the results of this so called 3rd party report. If this test came back negative, then what is there to hide? 

I will continue to seek legal action until you can identify in your policy or anywhere in any contract that states you are not allowed to release the report. If that is truly the case, it should be within your Terms and Conditions, should it not?   

Moving my room to one across the hotel, which was also dirty, and paying for the cleaning that I was told I didn’t have to pay for in the beginning is not an acceptable resolution.

I await the information from the report, or where it states in the t’s and c’s for a hotel stay that it can not be released, as well as my full refund. 

With the way I have been treated for a more than reasonable request - I’m not going to just take your word for it. Show me where this information can be found. 
Bild
D’Alice⁷ ⟭⟬E ARE B⟬⟭CK 💜@dalicecraig.bsky.social · 2mo ago

My strongly worded email to the Luxor 😤

Hello Jack,

This is wholly unacceptable and I need to see the entire detailed report, including who the company is, what and how the inspection was done so I can research their practices, reviews and accreditations, including photos and equipment used. I got bed bugs at your hotel. Period. With the fact only my bed was made, the way I sat and slept on the bed in relation to the location of the bites and when the bites began to develop; 1-4 days, one developing just yesterday, which aligned with CDC information on Bed Bug infestation. It was absolutely at your hotel. 

While I was away I immediately told my house sitter to have my own home inspected. When I returned there was no evidence. I’ve spoke to all the people I was in contact with, including the airline. Plus I actively take all precautions when I travel, dirty clothes separated and sealed, nothing set on the floor or bed, nothing in closets, drawers or anything with upholstery. All signs, all measures, all deductions, all troubleshooting indicates it was at your hotel. 

I expect a full refund and if not I will take this issue further. I am working with another manager who is familiar with MGM property loss prevention and is guiding me through this process.

I have already posted reviews on Google, Expedia, the MGM website, Travel Advisor and BBB, even though your hotel is not affiliated. As I mentioned before I’m utilizing CDCs information and resources. In addition I’ve convinced 3 people to cancel future stays. The biggest indicator, someone I know who stayed at the exact same time also was infested with bed bugs. 

The fact there was quick action to move rooms and clean my clothes tells me this is a known and common issue. Other reviews and their frequency also indicate this heightened issue is a common occurrence. I expect a swift resolution with a full refund and no additional charges.

I do feel like all the things that happened the past two weekends are what I deserve for being so horrible and selfish. A bunch of stuff has been happening since I stopped giving a shit and being so amenable. Like the universe said no bitch you don’t get to have boundaries without consequences 😔

At a certain point with the bed bug issue where now I have to wait. Everything is washed and heated. Luggage and shoes sprayed but remain outside. Still have to go through my toiletries, but they are sitting in a bin with diatomaceous earth which will dry out bugs, but not larva, hence the +

Looks like I didn’t post my Stanford saga here. I thought I did. If you’re on Threads you may have seen it, but I’ll gather it up and post here too. About to board my flight home, and I’ll compose another saga of drama. At least looking back now, it’s entertaining 🤷🏾‍♀️

D’Alice⁷ ⟭⟬E ARE B⟬⟭CK 💜@dalicecraig.bsky.social · 2mo ago

And yall thought my Stanford experience was crazy with all the shit that happened - wait until I tell you about Vegas… Bed bugs Broken finger