Ofgem

@ofgem.gov.uk

We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. https://linktr.ee/ofgem

There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers. To see if you qualify for support, click here ⬇️ https://ow.ly/meEx50ZQVuC

IMAGE: An elderly woman consulting a professional at a desk.

TEXT: Help paying your bill

Helping you be #EnergyAware

Ofgem’s Board has confirmed Tim Jarvis as CEO. Tim has led Ofgem as Interim Chief Executive since March and will now take on the role permanently, providing continuity as we continue working to protect consumers, support investment and build a secure, affordable energy system.

Quote graphic saying: “It is a privilege to be appointed Chief Executive of Ofgem. Having led the organisation over the last seven months, I have seen first-hand the expertise, professionalism and commitment of colleagues across Ofgem and the vital role the organisation plays on behalf of consumers. My focus will remain on delivering for consumers today while helping build the energy system of tomorrow.” The graphic is signed “Tim Jarvis, CEO, Ofgem.”

Your energy supplier should be your first point of contact if you have a problem with their service – they must have an adequate complaints process. For advice on how to contact them and get the support you need, look here: https://ow.ly/9wNc50ZQVuf

IMAGE: A person angrily looking at their phone

TEXT: Complaining to your energy company

Helping you be #EnergyAware

🏠 Here are 10 energy saving tips that you can do around your house to reduce your energy usage and in turn reduce your energy bills. Tap our link in bio for more.

Three top tips for reducing your lighting bill: ↔️ Swap out your incandescent filament bulbs with modern LEDs, CFL or halogens 🌆 Turn off the lights when no one’s in the room 💡 Motion sensors are a great way to ensure you are only using lights when you need them

TEXT: 3 top tips for reducing your lighting billIMAGE: Three different lightbulbsIMAGE: A lightbulb and a light switchIMAGE: A motion sensor controlling whether a lightbulb is on or off

The quarterly energy price cap will rise by 4% from 1 October 2026. This will be an increase of around  £5  per month for the average household. This is a cap on energy unit price plus standing charge, not a cap on total bills.  More ⬇️   https://ow.ly/UsNC50ZQU1w

Graphic with an orange and dark blue gradient background. Large text reads: “The price cap will rise by 4% from today.” Smaller text underneath reads: “This will be an increase of around £5 per month for an average household on a supplier’s standard default tariff.” A white information icon appears in the bottom left. The word “PRICE CAP” is displayed vertically in orange on the right-hand side, with the Ofgem logo in the bottom right corner.

Do you have credit on your energy account? It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money. You can find out more here: https://ow.ly/t6mL50ZQVjO

IMAGE: A woman reviewing an energy bill

TEXT: Are you owed credit on your energy bill?

Helping you be #EnergyAware

🏠 Moving home can be stressful, but don’t forget about your energy supplier! Give notice and provide meter readings and a forwarding address to ensure a smooth transition. Tap our link in bio for more.

IMAGE: A set of keys

TEXT: Moving home? Checklist:
Give your electricity and gas supplier at least 48 hours' notice that you're moving
Read meters on moving day
Give your supplier your email address for the final bill

Helping you be #EnergyAware

Do you know your rights if you’re struggling to pay for your energy? Check out our guide below and get help 👇

Scammers are posing as Ofgem to steal your info. ✅ Ofgem won’t sell you energy ✅ Won’t ask for bank details ✅ Won’t show up at your door Got a dodgy message? Stop. Check. Protect. 📞 0300 123 2040 📧 report@phishing.gov.uk 🔗 Tap our link in bio for more.

Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.

The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝 By joining, you can receive tailored assistance from your energy supplier to meet your specific needs. Learn more: https://ow.ly/T5X050ZGrGs

HEADLINE: Get help from your supplier: Sign up to the Priority Services Register

Who’s responsible for your energy? If someone else manages your energy, like a landlord or site owner, you still have rights. Find out how to tell who manages your energy, your rights, and ways to get help if you’re struggling to pay 👇

You can still get help and supportUsing a prepayment meter?Extra help is availableWhat you can do

Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need: 🟠 Extra support in a power cut 🟠 Help to avoid energy scams 🟠 Energy saving home improvements to keep them safe and warm Think about how you can offer support.

HEADLINE: Check on friends and family

If your energy supplier has stopped operating, don't worry. ✅ You'll be transferred to a new supplier ✅ You'll see no disruption ✅ Your credit is protected Tap our link in bio for more.

TEXT: How you're protected when energy firms collapse

PIC: Man sat on a chair with a cat on his lap on the phone to an advisor

🏠 Moving home can be stressful, but don’t forget about your energy supplier! Give notice and provide meter readings and a forwarding address to ensure a smooth transition.

Moving home checklist

Did you know, you might be eligible for help from the government's Household Support Fund? You can apply through your local council for financial support with essentials including utility bills Visit your council’s page to find out more ⬇ https://ow.ly/2VHi50ZGrx4

TEXT: Help for families

Helping you be #EnergyAware

Is your business a microbusiness? If so, you may be eligible for microbusiness support. Tap our link in bio for more.

PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?

If your energy bill feels confusing, you’re not alone. Here’s a simple guide to what it all means, so you can feel more in control and avoid bill surprises💡