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Ofgem

@ofgem.gov.uk

We are Britain’s independent energy regulator. Our role is to protect consumers now and in the future by working to deliver a greener, fairer energy system. https://linktr.ee/ofgem

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Ofgem@ofgem.gov.uk · 2d ago

Do you have credit on your energy account? It's good to learn how account balances work, why it might be a good idea to build up credit and how to get a refund if you think your current or previous supplier owes you money. You can find out more here: https://ow.ly/FuPJ50Zq1OX

HEADLINE: Are you owed credit on your energy bill?
Ofgem@ofgem.gov.uk · 6d ago

Have you ever wondered how we decide who can become a licensed energy supplier? ✅ We check companies’ plans, finances and key people and act fast if they break the rules. Watch our explainer video ⬇️ Read gas & electricity licence forms here: https://ow.ly/QeO350ZuABc

Ofgem@ofgem.gov.uk · 6d ago

🏠 Moving home can be stressful, but don’t forget about your energy supplier! Give notice and provide meter readings and a forwarding address to ensure a smooth transition. Tap our link in bio for more.

Checklist for moving home includes notifying electricity and gas suppliers 48 hours in advance, reading meters on moving day, and providing an email for the final bill.
Ofgem@ofgem.gov.uk · 7d ago

Flexibility markets have an important role to play in supporting a smarter, lower-cost energy system. Learn more about our first annual assessment of Elexon’s performance as Market Facilitator and Flexibility Market Asset Registration (FMAR) delivery body: https://ow.ly/euew50ZuzZB

Graphic with a purple-to-red gradient background and white and orange text reading: “Published: Market Facilitator and FMAR Annual Performance Assessment Report 2025-26”. An envelope and document icon appear in the bottom left, with the Ofgem logo in the bottom right. A larger faded envelope graphic is displayed in the background.
Ofgem@ofgem.gov.uk · 7d ago

Scammers are posing as Ofgem to steal your info. ✅ Ofgem won’t sell you energy ✅ Won’t ask for bank details ✅ Won’t show up at your door Got a dodgy message? Stop. Check. Protect. 📞 0300 123 2040 📧 report@phishing.gov.uk 🔗 Tap our link in bio for more.

Illustration warning to protect yourself from energy scams with a person showing an Ofgem ID badge and another person thinking with a question mark.
Ofgem@ofgem.gov.uk · last wk.

We invite you to join us to hear more about our consultation on the administration of the Bill Discount Scheme, ahead of the scheme launch in early 2027. We'll share a short presentation outlining the consultation, followed by an opportunity for Q&A. Sign up: https://ow.ly/cm5050ZujBv

Promotional graphic for an Ofgem consultation engagement event. The image shows a large audience seated in a dimly lit venue facing a brightly lit stage. An orange text box overlays the upper left portion of the image with the words: “Bill Discount Scheme: Ofgem Administration Consultation Engagement Event”. The Ofgem logo appears in white in the bottom-right corner. The colour palette features warm orange and dark tones.
Ofgem@ofgem.gov.uk · last wk.

The Priority Services Register is a free service designed to provide additional support to people that might need it 🤝 By joining, you can receive tailored assistance from your energy supplier to meet your specific needs. Learn more: https://ow.ly/TqBB50ZjZx7

HEADLINE: Get help from your supplier: Sign up to the Priority Services Register
Ofgem@ofgem.gov.uk · last wk.

Let’s help each other to be #EnergyAware – do you have friends, family or neighbours who might need: 🟠 Extra support in a power cut 🟠 Help to avoid energy scams 🟠 Energy saving home improvements to keep them safe and warm Think about how you can offer support.

HEADLINE: Check on friends and family
Ofgem@ofgem.gov.uk · 2w ago

If your energy supplier has stopped operating, don't worry. ✅ You'll be transferred to a new supplier ✅ You'll see no disruption ✅ Your credit is protected Tap our link in bio for more.

TEXT: How you're protected when energy firms collapse PIC: Man sat on a chair with a cat on his lap on the phone to an advisor
Ofgem@ofgem.gov.uk · 2w ago

🌡️ Heatwaves don’t just raise temperatures, they test the energy system. We’re strengthening networks and investing in new tech to keep energy flowing, even in extreme weather, while supporting a cleaner, more secure system for the future. Learn more: https://ow.ly/eqK450Zrfpz

Ofgem@ofgem.gov.uk · 2w ago

Did you know, you might be eligible for help from the government's Household Support Fund? You can apply through your local council for financial support with essentials including utility bills Visit your council’s page to find out more ⬇ https://ow.ly/zGfh50ZjZnW

TEXT: Help for families Helping you be #EnergyAware
Ofgem@ofgem.gov.uk · 2w ago

Our Vulnerability Strategy Progress Report shows energy suppliers are making progress in supporting consumers in vulnerable situations but there is more to do. This is important as we develop our approach to Consumer Outcomes. Read the full report: https://ow.ly/r3Ek50ZqI3J

Graphic with the heading “Supporting consumers in vulnerable situations”. Text explains that Ofgem’s latest review shows energy suppliers are making progress in supporting consumers in vulnerable situations, helping consumers feel more confident when engaging with their energy supplier. Ofgem logo appears in the bottom right corner.Graphic with the heading “Recognising good performance”. Text states that Ofgem recognises when suppliers are doing the right thing and that good performance should be acknowledged alongside action to address areas needing improvement. A large tick icon appears in the background. Ofgem logo appears in the bottom right corner.Graphic with the heading “There’s more to do”. Text explains that, although progress has been made, suppliers need to do more to demonstrate the real impact of their support on people’s lives. It adds that Ofgem’s focus is on ensuring support leads to meaningful outcomes for consumers. A handshake icon appears in the background. Ofgem logo appears in the bottom right corner.
Ofgem@ofgem.gov.uk · 2w ago

Is your business a microbusiness? If so, you may be eligible for microbusiness support. Tap our link in bio for more.

PIC: Illustration of a person in an apron holding a coffee cup, standing at the entrance of a coffee house with menu boards inside. TEXT: Does your business have fewer than 10 employees and turns over less than £2 million?
Ofgem@ofgem.gov.uk · 2w ago

From 21 July, the Boiler Upgrade Scheme (BUS) grant is increasing to £9,000 for off-gas grid properties heated by oil or liquefied petroleum gas (LPG) to install an air‑to‑water or ground source heat pump. Find out more: https://ow.ly/buUT50ZqzXq

Graphic announcing an increase to the Boiler Upgrade Scheme (BUS) grant for eligible off-gas grid properties. Text reads: “Boiler Upgrade Scheme (BUS) grant increase for off-gas grid properties. £9,000 available for eligible properties from 21 July 2026.” Below the text, an illustration shows an LPG cylinder beside a house, with an arrow pointing towards a heat pump unit. Ofgem logo displayed at the bottom.Text reads: “Who is eligible?” Eligible: properties heated by oil or liquefied petroleum gas (LPG); off-gas grid (no mains gas connection or gas meter); installing an air-to-water or ground source heat pump. Not eligible: new builds and self-builds; properties connected to the gas grid or a heat network. Disclaimer: “Applies to applications properly made on or after 21 July 2026. Vouchers issued before this date remain eligible for the standard BUS grant value (£7,500).” Ofgem logo at the bottom
Ofgem@ofgem.gov.uk · 3w ago

UPDATE: Britain's electricity system continued to operate without disruption during June's extreme heat, but it is important that concerns raised about system operation are fully examined. Two pieces of work are now underway.

Ofgem@ofgem.gov.uk · 3w ago

So much of staying on top of your energy bills comes down to keeping in touch with your supplier. Keeping your details up to date and reaching out early can unlock support, flexible payments, and better deals. Staying connected can save you money.

Ofgem@ofgem.gov.uk · 3w ago

There are many different schemes in place to help you pay your energy bills, as well as benefits, grants and help offered by the government and energy suppliers. To see if you qualify for support, click here ⬇️ https://ow.ly/2etn50ZeyYb

An elderly woman consulting a professional at a desk. TEXT: Help paying your bill