NHS accessibility guidance for content

https://service-manual.nhs.uk/accessibility/content

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Designing services for people who’ve lost trust online

https://designnotes.blog.gov.uk/2026/06/23/designing-services-for-people-whove-lost-trust-online

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How to do a content audit without tools

https://www.ellenharvey.com.au/articles/how-to-do-a-content-audit-without-tools-a-spreadsheet-50-pages-and-one-question

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Noun vs verb: what’s the difference?

https://prowritingaid.com/noun-vs-verb?ref=plainenglish.club

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Quote on happy paths and journey maps by Joe Allan

If your journey map only shows what you hope happens, it's not a map. It's a wish. Joe Allen, Journey mapping beyond the happy path'

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Content design versus the “form of words”

https://www.linkedin.com/pulse/content-design-versus-form-words-ray-newman-mtk9e/

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Artificial Intelligence: glossary

https://www.nngroup.com/articles/artificial-intelligence-glossary

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Long Story Short

https://sheets.works/long-story-short

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Headers, headings, and titles

https://www.tempertemper.net/blog/headers-headings-and-titles

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Writing NHS messages

https://service-manual.nhs.uk/content/writing-nhs-messages

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Summer hiatus

Notes on a busy few weeks that explain why posting to the blog briefly slowed to a stop.

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Summer hiatus

Notes on a busy few weeks that explain why posting to the blog briefly slowed to a stop.

clearlanguage.club

36. Get the message

Plain language principles, writing texts and emails, and designing with people around difficult subjects.

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Co-designing with people around difficult subject areas

https://www.weareinclusively.com/co-designing-with-people-around-difficult-subject-areas

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Your documentation is still in your Mum’s filing cabinet

https://gerireid.com/blog/organising-documentation-for-humans-and-ai/

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Giving pages a clear shape by using headings

https://intopia.digital/articles/giving-pages-a-clear-shape-by-using-headings/

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Design decision template for Confluence

https://www.atlassian.com/software/confluence/templates/design-decision

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Exploring the role of AI in our design process at Co-op

https://digitalblog.coop.co.uk/2026/06/08/exploring-the-role-of-ai-in-our-design-process-at-co-op/

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How to create design documentation

https://medium.com/@colinwbaird/how-to-create-design-documentation-f7d64d74b3d5

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Improving content through journey mapping

https://insidegovuk.blog.gov.uk/2019/08/07/improving-content-through-journey-mapping/

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User research with disabled people and their families

https://www.scope.org.uk/user-research-with-disabled-people

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