Dave Harris

@djharris.bsky.social

Charity digital transformation consultant | Human-centred digital strategy, products and services for meaningful, real-world impact | Also a runner, dad, nature lover, novice gym-goer

Why do so many strategic initiatives fail? Too often, organisations focus entirely on the target customer experience, without thinking about how they’ll make it real. They want to create a new experience, but their operating model holds them back.

Photo of a green post-it with a hand drawn sketch.

The sketch shows a horizontal arrow with the words ‘E2E experience’. Underneath is a vertical arrow with the words ‘E2E org design + op model’.Photo of a green post-it with a hand drawn sketch.

The sketch shows 4 overlapping circles of different sizes. Inside the circles it says ‘Create an account’, ‘Order a card’, ‘Manage your finances’ and ‘Get financial advice’.Photo of a green post-it with a hand drawn sketch.

The sketch shows a cluster of 4 circles, with arrows going round the outside. It says ‘E2E customer experience’.

The larger and more engaged a digital community, the greater the opportunity is to make a lasting impact! This very useful post features five practical tips to build and engage an inspired online community for your nonprofit: nptechforgood.com/2024/11/10/5... ✅

5 Ways to Build a Digital Community for Your Nonprofit

The more engaged your community, the greater the opportunity is to make an impact. This is nonprofits should be focused on expanding their online presence.

nptechforgood.com