Dr Nicola Millard

@docnicola.bsky.social

Researches, presents and writes about innovation in employee & customer experience. Former futurologist. Coffee fuelled, waistcoat wearing, ukulele playing chocoholic. Enjoys lingering in darkened rooms watching theatre, films & gigs

A delightful morning’s promenade at the Jane Austen Festival in Bath, surrounded by bonnets, fine gentlemen, elegant gowns, and just enough scandal to keep things interesting. One might almost believe we had stepped straight into the pages of Persuasion!

People in Jane Austen costume gather at the Royal Crescent in BathPeople in Jane Austen costume parade around The Circus in BathA man in Jane Austen costume holding a dog and a woman parade around The Circus in BathPeople in Jane Austen costume parade around The Circus in Bath

Women-led deep-tech startups consistently outperform on capital efficiency but continue to attract only a fraction of venture funding. Is the market overlooking one of the most promising innovation opportunities? www.raconteur.net/finance/the-...

The investment case for women-led deep tech - Raconteur

As the EU expands Women TechEU, investors are asking if the market is overlooking one of Europe's most promising innovation opportunities

raconteur.net

Designing agentic AI around the implicit rules that govern your company: Every firm “has 2 operating systems. The 1st is in the procedures manual...When you configure an AI agent, this is what it receives. The 2nd is the 1 that runs the place: the implicit organisation” hbr.org/2026/06/how-...

How to Design Agentic Systems Around the Implicit Rules that Govern Your Company

As companies rush to deploy AI agents, they are discovering that much of their most important organizational intelligence lives outside formal systems and documented processes. Examples from financial...

hbr.org

5 investments to close the gap between AI wealth and welfare: "The success of transformative new technologies depends on parallel investments in capital, human development, metrics, systems thinking, and social and economic institutions" mitsloan.mit.edu/ideas-made-t...

5 investments to close the gap between AI wealth and welfare | MIT Sloan

Transformative technologies like artificial intelligence succeed when societies make parallel social investments to ensure gains are distributed equitably, MIT Sloan researchers find.

mitsloan.mit.edu

How to shrink the psychological costs of adopting AI: "reducing psychological debt will require that companies design human-AI relationships that recognise the sources of, and barriers to, human motivation and behaviour" hbr.org/2026/05/the-...

The Psychological Costs of Adopting AI

AI adoption strategies are overwhelmingly framed around productivity and efficiency. But that lens misses a critical constraint: the psychological cost of working with AI. New research shows that “psy...

hbr.org

The creative risk of letting AI do all the work: "the organizations that will win in the Imagination Era are not those that replace the most humans with AI, but those that become genuinely excellent at human-AI collaboration" www.fastcompany.com/91536391/cre...

The creative risk of letting AI do all the work

MIT's Sinan Aral has the data . . . and a warning. Outsourcing creativity to AI may be the most rational move leaders make, and the most dangerous one.

fastcompany.com

Happy National Towel Day to you. As the temperature rises remember to sling that slightly damp rectangle of preparedness over your shoulder with pride and remember: DON’T PANIC! This is the 1 day of the year that you can pretend that carrying a towel around the supermarket is perfectly normal

A blue towel with Don’t Panic written on it

A Yale economist says AGI won’t automate most jobs—because they’re not worth the trouble : "Human work, whether essential or supplementary, is valued not by its contribution to growth, but by what it would cost to replace it with compute" fortune.com/2026/04/04/a...

A Yale economist says AGI won't automate most jobs—because they're not worth the trouble | Fortune

Pascual Restrepo's new NBER paper argues it's not about what AI can do. It's about what AI will bother doing—and most human work doesn't make the cut.

fortune.com

Giving people AI agents doesn’t guarantee better productivity/wellbeing. Multi-agent systems can cause “AI Brain Fry”, pushing the limits of cognitive capacity. Some individuals are “working harder to manage the tools than to actually solve the problem" hbr.org/2026/03/when...

When Using AI Leads to “Brain Fry”

As firms increasingly incentivize employees to build and oversee complex teams of agents—for example, by measuring and rewarding token consumption as a proxy for performance—people are finding themsel...

hbr.org

The customer chatbot challenge: “Companies that deploy AI in customer-facing roles take on a duty of care to ensure those systems are accurate and honestly presented. That duty does not diminish because the technology is new” theconversation.com/woolworths-a...

Woolworths’ AI agent rambled about its ‘mother’. It’s a sign of deeper problems with the tech rollout

Olive was meant to make shopping easier. Instead it’s mouthing off about its ‘mother’ and mistaking the price of basic items.

theconversation.com