Emma Fletcher
@emmafletcher.bsky.social
Self-Employed since 2022 running niche internet business, my family doesn't understand how I make $$$ Making DIY soldering kits -> learntosolderkits.com Helping biz owners with emails -> evergreensupport.co Previous life software engineer, still a nerd
2026 is the year of automating "stupid things" - the things that seem trivial but I do every week and they annoy me #1 - Toggl -> Gusto: Quick script that runs at the end of every pay period, pulls each employees time from Toggl and turns it into an upload-able Gusto file #buildinpublic
Are you even a *real* business owner if you don't have a fancy return address stamp?
I was feeling burnt out at the end of 2025 - chronically online - uninspired / no new ideas So I decided to enroll in a class at the local community college to get out of my comfort zone The class is all about business expenses and recording keeping good professor, good classmates, its awesome!
Not sure what to get the LED lover in your life for the holidays? Look no further! 🌟
Jason Coon@evilgeniuslabs.org · 11mo agoHello! I'm a maker, LED enthusiast, electronic artist, software developer, 3D printer, laser cutter, and hardware tinkerer. I sell and share what I make as Evil Genius Labs: evilgeniuslabs.org Everything you see here is currently available in my store: lectronz.com/stores/evilg...
When you're trying to catch up in the inbox after having Veteran's Day off and the messages just keep coming😭
Spent some time outside today enjoying the nice fall weather 🍂
In the office today: building kits with "do not walk away with me" tethers for retail display units
Been on a bit of a learning kick this week: - Doing a free course on Google Ads (not sure if I am going to use this for a marketing experiment but it is interesting) - Almost to 100 hours of comprehensible input for Spanish (been working towards this for months, excited for the milestone)
Reworked our pricing page to something I think is much more intuitive It ain't fancy but I'm proud of how it turned out #buildinpublic
Been hearing for 3 years how AI will replace my human support service and yet people keep hiring us 🤷♀️ Most see it as a differentiator now to have an empathetic, human team helping customers in a world where corporate support is overrun with chatbots
Ian Landsman@ianlandsman.com · last yr.This is part of the reason AI customer service is unlikely to completely take over. There's always going to be a competitive advantage in actually listening to customers. For some situations, that's not important (or the co. doesn't care), but often it still is. seths.blog/2025/09/to-b...
Communication is key! When people hear back from a real, empathetic person that the issue is being work on it totally changes the game. Even if you haven't been able to fix the problem quite yet.
Luca@lucarestagno.com · last yr.As a SaaS founder you’re also tech support. Users forgive bugs, they don’t forgive silence. 💡 Reply fast, even if you don’t have the fix yet. What’s the weirdest support ticket you’ve ever received?
"Hi - I'm in a bind where the web page I have isn't working and my programming AI is saying it's this issue. Might you be able to help me decipher this?" My least favorite type of customer support ticket. Consistently includes made-up features and incorrect steps.
every time I login and quickbooks has made an update a little bit of me dies inside
Lianna Patch@punchlinecopy.com · last yr.it's incredible how every update intuit makes to quickbooks online makes the user interface worse. i thought it was already the worst it could be but somehow they have done the impossible and made it even harder to navigate! honestly impressed
If you think your customer inbox is bad, just know there is always someone else out there who has it worse I'm completing this audit right now but am struggling to not just immediately start responding to customers - I want to help!
One of the weirdest (but most fun parts) of running Evergreen Support is embedding myself into totally different businesses that I have never considered before and learning all their lingo and quirks Today I am learning what part of a ring is the "shank" - never thought I'd need to know that
Them: So your website says you do 'human support' - but you actually use AI behind the scenes right? Me: Nope, no AI Them: But you write software... why use humans? Me: Cause I prefer human support over AI Them: I don't understand 🤯
Personal Pet Peeve: When the AI "summary" is just as long as the original email
3 years in on Evergreen Support and I still have (many) days where I think to myself: "why didn't I think of a process/standard for this before? the way we've been doing it is so disorganized" 😅
Fun to see that Evergreen Support now has team members in 7 US states and 2 countries (US & Mexico)
Here's a perfect example of why I won't outsource customer support to AI: I ask: "Do you have this feature?" <AI confidently responds: "Yes, we have that feature!"> <Human agent comes on: "Sorry, disregard that AI answer. That's wrong. We don't have that feature.">
Important couch update: colorful component pillows have arrived
Learn to solder and get this awesome badge at ISTE 2025 🚀
Andy Colborn@acolborn.bsky.social · last yr.We're heading to an educator conference at the end of the month, hoping to teach some STEM teachers to solder at our booth. After being inspired by what other's have done with @oshpark.bsky.social's after dark, I threw together the design for a sick new soldering badge with twinkling LED stars.
