juliana kaplan

@julianakaplan.bsky.social

senior labor and inequality reporter @ business insider but more importantly just here for a nice time :-)

NEW: Our study discovers that companies boost their profits up to 200% by making it harder for you to cancel subscriptions. Your exhaustion & frustration is what makes these companies profitable. @julianakaplan.bsky.social breaks it down & how it's costing us $165B a year in wasted time & money.

Companies are making it exhausting to cancel, get help, or get your money. They profit when you give up.

Companies are making customer service experiences more exhausting. A new report calls it the "annoyance economy" and it costs Americans $165 billion.

businessinsider.com

Management is focused on one thing and it’s not journalism: It’s greed. Read our Insider Union's statement here….https://nyguild.org/post/statement-from-insider-union-the-newsguild-of-new-york-about-layoffs-announced-thursday

Bild

Social Security transfers are more crucial than ever. Delays in payments risk seniors’ ability to meet essential needs. We can expect delayed payment of bills, reduced spending, and increased food/housing insecurity—especially in rural/vulnerable areas. @julianakaplan.bsky.social & Allie Kelly

Social Security is telling its staff that customer service is about to get a lot worse

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news for low-income Americans.

businessinsider.com

are you dealing with any new financial concerns or life events?for Business Insider, I'm working on a series about the big economic concerns on Americans' minds. If you have something to share, please fill out this survey! would love to hear from a variety of folks docs.google.com/forms/d/e/1F...

What are your biggest financial goals and concerns for 2025?

We want to hear from you: As you head into the new year, what are your biggest financial concerns and goals? Please note: We won't publish anything you write or share without contacting you first.

docs.google.com