I shared a bit more about how we use Customer Office Hours to collaborate around real customer needs at @buffer.com. If you've tried anything similar, I'd love to hear your experience!

Buffer@buffer.com · 6mo ago

Hello! I'm Juliet, a Senior Customer Advocate at Buffer! 👋 Great products start with deep understanding. That's why we created Customer Office Hours: a space where our Advocates, Engineers, Product Managers, and Designers come together twice a week to ground our work in real customer experiences.

I'm doing it. Away from Google Photos. Let's see how it goes with @zeitkapsl.eu 🇪🇺

Looking back at 2025, our Customer Advocacy team made a significant shift in how we work. I'm @julietchen.bsky.social👋, a Senior Customer Advocate, now in my 11th year at Buffer. I would like to share what that shift looked like for us, and why it involved everyone.

Sending a post to test something

Is it possible to build a new city in Britain where residents get housing at 60% below market rates while repairing biodiversity at the same time? I'm curious enough to find out. www.forestcity.uk

Forest City 1

Britain needs millions of homes. We have a plan and a team to build them, east of Cambridge, as a beautiful, permanently affordable city.

forestcity.uk

The world is watching @cop30brazil.bsky.social. Show leadership and add the fossil fuel phase-out roadmap to the #COP30 agreement. Today & tomorrow's children are counting on you.

Today we're launching Community, which we've built to help you to stay on top of comments and replies across all your social channels. Available now on all Buffer plans, including our free plan.

We’ve been building something new at @buffer.com that’s made connecting online feel calmer. We cannot wait to share it with you this Wednesday. 💛

It's great to see that the school curriculum is catching up with the modern world! 👏 www.bbc.co.uk/newsround/ar...

Fake news and mortgages to be added to primary school curriculum

Children in England will have lessons in how to manage money and spot fake news in primary school, in a big announcement by the government. Find out more here.

bbc.co.uk

Hope is everywhere if we learn to see it. Don't despair. Join the movement.

Buffer's dashboard is looking spooky... 🖤 🖤 🖤 Have you come to the dark side yet? Happy Halloween! 🎃

Tell me you're a mother without telling me. Packing my bag for a business conference tomorrow, and finding a random pack of wet wipe. 🤷🏻‍♀️

Hey hey! 👋 I’m Kelly, a Senior Customer Advocate at Buffer 💖 If you’ve ever searched our Help Center for answers, there’s a good chance you’ve seen something I’ve worked on! We’ve been busy this year making things clearer, friendlier, and more helpful. Want to see what we’ve been up to in 2025? 👇

This is a genuine question for parents and experts, not trying to be snarky or judgmental: Why do we let kids watch animated animal characters on screen and take them to see trapped animals in zoos rather than just letting them watch nature documentaries?

Has anyone tried GreenPT and successfully replaced ChatGPT or Claude with it? 🤔 greenpt.ai

Ask me anything about remote working and the 4-day workweek. I've worked remotely for the last 10 years at @buffer.com We implemented 4-day workweeks in 2020, and we have not looked back. buffer.com/resources/cu...

How We Serve Our Customers While Working a 4-Day Work Week

In this post, we share how our Customer Advocacy team has adjusted their schedules, goals, and mindset to acclimate to and thrive in a 4-day work week, all while supporting thousands of customers.

buffer.com

🎉 Surprise announcement! We're delighted to share that Brian Eno will join us tomorrow! Just a couple of days after organising the incredible Together for Palestine concert, the legendary musician and activist will speak at our rally at Whitehall. Join us at 12pm, 20 September on Portland Place.

Do you want billionaires and oligarchs to own your country? It's simple, really. We need to tax the super-rich. Join us and @garyseconomics.bsky.social on the Make Them Pay demonstration in central London on Saturday 20 September. 👉 makethempay.org.uk/march-with-us

Today I'm grateful for the mother who included this on her toddler's birthday party invite: "no gifts needed, instead we encourage a donation to kids of GAZA through this link: www.unicef.org.uk/donate/child... "

Children in Gaza crisis appeal

Widespread malnutrition is threatening the lives of children and families in Gaza. Please donate to our Gaza Appeal for children in crisis.

unicef.org.uk

It's a Patti Smith kind of day 🎶

There will not be enough splash pads for our children to bear this heat in the future, as mapped out by the UK government's current climate plan. 🥵

Fake news and misinformation — 🥱? Not this time. @sageandjester.bsky.social takes a fresh, creative swing at one of the defining issues of our time. It’s an admirable attempt, though I’m not sure it will change minds. sageandjester.com/shows/storeh...

Storehouse – Sage & Jester

4 Jun – 20 Sep

sageandjester.com

Lobbying is often associated with big money and corporate influence. But yesterday, we reclaimed that space. We showed up as parents to speak with our MPs about what truly matters: a greener, fairer world and a better future for our children. #ActNowChangeForever

Today, I'm grateful for Love and Fear in a Warming World, a powerful workshop led by Jigyasa and Greg during London Climate Action Week. 🌍 www.londonclimateactionweek.org/event/love-a...

Events - London Climate Action Week

Discover climate summits, forums, workshops, and more during London Climate Action Week — a city-wide celebration of climate action and awareness.

londonclimateactionweek.org

I never thought I'd enjoy baking treats with legumes so much until I became a mother, raising a child on a plant-forward diet. 🍰 Black bean cakes, yes please! 🍪 Cannellini bean cookies, why not? 🧁 Chickpea muffins, yummy! Any other legume treats I should try?

The fight for climate action and LGBTQIA+ rights are deeply connected. A powerful new collaboration between HEATED and @atmosmag.bsky.social looks into how anti-trans rhetoric is being used to build opposition to climate solutions.

Fossil fuel billionaires are bankrolling the anti-trans movement

An investigation shared exclusively with Atmos and HEATED finds that 80% of anti-trans organizations receive fossil fuel funding.

heated.world

Two men who have everything fight like children, while one girl who risks everything fights for children with nothing.

Thames Water was privatised in 1989 with no debt. Since then it’s racked up £14.7 billion in debt at the same time as paying out £10.4 billion to its shareholders. If that's not a scam, I don't know what is! #OurWaterOurWay

Tips for success based on our analysis of 1.7M Posts from Bluesky, Threads, and X 💡 - Bluesky: Create for a specific audience and expect steady growth. - Threads: Build a community and encourage discussion. - X: Post consistently and experiment with shareable content.

What We Learned From Analyzing 1.7M Posts on X, Threads, and Bluesky

Dive into the engagement patterns we uncovered across X, Threads, and Bluesky and why a one-size-fits-all approach won’t work in 2025.

buffer.com

🌎 Today is the day! The Climate and Nature Bill has its crucial Second Reading in Parliament. 🗳 We’ll be watching to see if MPs show up and vote to progress the #CANBill. Will you? 📺 Watch the debate live ⏰ 9:30—14:30 👉 tinyurl.com/33229c4x