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Patient and Client Council

@patientclient.bsky.social

Official Bluesky Channel of #TeamPCC Please note this account is not monitored 24/7 Contact us: 0800 917 0222 | info@pcc-ni.net 9am - 4pm M-F excluding bank holidays www.pcc-ni.net

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Patient and Client Council @patientclient.bsky.social · 7mo ago

Have you used equipment that helps you live better with a disability? 👉 Take part in the 10,000 MORE Voices survey: tinyurl.com/10KMVATE "Your story helps us understand what matters and how we deliver future services." ➡️ More info: pha.site/10kMoreVoices @hscni.bsky.social

My Experience of Using Equipment to Live Better with a Disability - NI Direct - Citizen Space

Find and participate in consultations and surveys run by the Northern Ireland Civil Service

tinyurl.com

Patient and Client Council @patientclient.bsky.social · 8mo ago

@health-ni.gov.uk has announced the appointment of four new Council Members; Gael Gildernew, Sarah Duffy, Charlene Brooks and Philip Anderson to the PCC. Welcoming our four new Council Members 🤝 pcc-ni.net/news/2026/fe... DOH announcement here: www.health-ni.gov.uk/news/appoint...

Appointment Of Four Council Members to the Patient and Client Council

Health Minister Mike Nesbitt has announced the appointment of four Council Members (3 Local Government Representatives and 1 Lay) to the Patient and Client Council (PCC).

health-ni.gov.uk

Patient and Client Council @patientclient.bsky.social · 8mo ago

We are currently recruiting for two posts 🟢Senior Data, Impact and Influence Officer 🟢Senior Policy, Impact and Information Officer Band: 6 Contract: Permanent Hours: 37.5 per week Closing date: 6 March 2026, 6pm ℹ️For more information and to apply, please visit: jobs.hscni.net/Search?Searc...

Patient and Client Council @patientclient.bsky.social · 8mo ago

📘 We’re delighted to share that #TeamPCC has published its first Advocacy Casebook - showcasing real examples of how our independent advocacy service has made a difference for people across Northern Ireland. Read it here 👇 pcc-ni.net/media/2vcfcb... @health-ni.gov.uk

Front cover of PCC's Advocacy Casebook 2005

Patient and Client Council @patientclient.bsky.social · 8mo ago

#FeedbackFriday #TeamPCC 🎥Find out more about PCC by watching our animated videos: www.youtube.com/@patientclie...

PCC Feedback: “That is a brilliant video. So informative yet calming with the style and colours, really contemporary and easy to watch.”

“Very professional. The plain English is refreshing, friendly and easy to understand.”

Individuals commenting on
PCC’s Animated Videos

Patient and Client Council @patientclient.bsky.social · 8mo ago

The Regional Mental Health Service (RMHS) is delighted to share their first edition of their quarterly Newsletter. Read it here: view.pagetiger.com/dyyyygu/1/?p... For more information on the service, visit: online.hscni.net/our-work/soc...

Patient and Client Council @patientclient.bsky.social · 8mo ago

✍️Sign up to our Membership Scheme to keep up-to-date with what is going on across Health and Social Care in Northern Ireland and for opportunities to influence services for the better! pcc-ni.net/pcc-engage/p... or call 0800 917 0222 to find out more. #TeamPCC

Membership Scheme. Join our Membership Scheme to keep up to date with our work, involvement opportunities and what is going on across Health and Social Care. Find out more 0800 917 0222. Visit our website www.pcc-ni.net

Patient and Client Council @patientclient.bsky.social · 8mo ago

#FeedbackFriday #TeamPCC

Feedback: “My issue was not a difficult one, but I could not get help from the hospital.
The PCC Practitioner was so supportive and helpful and got my answer immediately - very impressed!” - Individual who used PCC Support Service

Patient and Client Council @patientclient.bsky.social · 8mo ago

PCC were called to provide oral evidence to the Health Committee yesterday, Thursday 29 January 2026, following our Submission to the Committee on the Adult Protection Bill in October 2025. 👉Visit our website to read more: pcc-ni.net/news/2026/ja...

Peter Hutchinson, PCC Senior Policy Impact and Influence Manager and Meadhbha Monaghan, PCC Chief Executive in Stormont Buildings, Belfast.

Patient and Client Council @patientclient.bsky.social · 8mo ago

Opportunity to join #TeamPCC 👇 Role: Executive Personal Assistant to CEO and Council Chair Band: 5 Contract: Permanent, Full-time Base: Belfast Find out more and apply via: jobs.hscni.net/.../pcc-exec.... Closing date for applications: Wed, 11 February 2026, 6:00 PM

We are hiring - join our team

Executive Personal Assistant to CEO and Council Chair

Contract: Permanent
Band: 5
Hours: Full Time (37.5 per week)
Base: Belfast

Apply online at jobs.hscni.net
Closing date: Wednesday 11 February 2026, 6pm

Patient and Client Council @patientclient.bsky.social · 9mo ago

👏Proud to see our Chief Executive Meadhbha Monaghan selected for the next cohort of the 'Sciana: The Health Leaders Network' focusing on the theme of systems leadership for ageing in good health. Read more here: www.health.org.uk/news-and-com... #peopletopartners #TeamPCC

Image of 18 health leaders selected for SCIANA Cohort 8

Patient and Client Council @patientclient.bsky.social · 9mo ago

🚨Quarterly Impact Update October-December 2025 (Q3) Our Quarterly Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within HSC services across NI 🔗www.pcc-ni.net #PCCImpact #PCCSupport #PCCEngage #PCCConnect #HSCNI

Impact Card OCT - DEC 2025
PCC Support is our advocacy and support model which focuses on relationship building and a partnership approach, putting the voice of the person at the centre of our work. We use advocacy and mediation skills to work with members of the public and the HSC to resolve issues of concern and complaints.

The top areas of concern for PCC Support in Quarter 3 were:
Communication
Treatment and Care Quality
Staff Attitude
Complaints Handling
Treatment and Care Diagnosis

980 Calls and emails to PCC Connect Freephone and inbox
543 People given advice and information
182 New advocacy cases
50 cases supported with a complaint
6 SAI Cases supported

Where possible, the PCC
seeks to find a resolution for clients in addressing issues and complaints through partnership, mediation and a relationship-based approach.

In Quarter 3 we recorded a 64% Resolution Rate

You told us ''I was so desperate and didn’t know where to go. I’d really given up when I walked into the Library and PCC Practitioner introduced themselves''

Engagement Platform Highlight
The Care of Older People Engagement Platform (EP) held its first meeting following a recruitment drive, to welcome new members and outline the purpose, operation and review the Working Agreement of the platform. A Senior PPI officer from the PHA attended to brief EP members on the ‘Safer Mobility’ regional work and opportunities for lived-experience involvement. Two members also attended a PCC roundtable meeting on ‘The Big Discussion’ around healthcare in NI.
We were delighted with feedback from one of the members:

“I just wanted to say, that was a lovely meeting, thank you. You’re a great host/facilitator and you keep things moving. Also, you are great at keeping in touch and answering emails promptly."

50 Engagement Platform Member attendances
23 HSC involvement opportunities promoted
8400 Engaging with PCC Website

In focus: Support in the Community wins National award!

PCC Support in the Community aims to help reach the public in rural areas and marginalised groups, and support them to raise concerns and complaints about their health and social care. This project developed links with 18 local organisations across 160 clinics, ensuring a wider range of public voices were heard in our aim to shape health services in NI.

Pictured right: Sorcha Forbes, Senior Practitioner - Health Inequalities Project Manager with the PENNA Award)

We were delighted when we won ‘Team of the Year’ for this project at the PENNA awards in October!

We asked all clients who provided contact details and organisations who used the service, for feedback. Of those:
100% of public respondents were satisfied with the ‘Support in the Community’
100% of organisation respondents would recommend Support in the Community to other organisations

The PCC also received recognition as finalists at the NI Social Media Awards for ‘Best use of Social Media’! Follow us on our social media channels!

Patient and Client Council @patientclient.bsky.social · 9mo ago

We have responded to the Consultation on the Draft Revised Mental Health (NI) Order 1986 Codes of Practice Read the response and report here 👉 pcc-ni.net/pcc-impact/c...

Patient and Client Council @patientclient.bsky.social · 9mo ago

We have responded to the Consultation on the Learning Disability Service Model Read the response and here 👉 pcc-ni.net/pcc-impact/c...

Patient and Client Council @patientclient.bsky.social · 10mo ago

We have responded to the Consultation on the Public Health Agency's Partnership and Engagement Strategy Read the response and report here 👉 pcc-ni.net/pcc-impact/c...

Patient and Client Council @patientclient.bsky.social · 10mo ago

#TeamPCC #FeedbackFriday 🖱️Find out more about PCC Support pcc-ni.net/pcc-support/

PCC Feedback: Thank you for all your support and assistance. You made all the difference being by my side. Individual who used PCC Support Service

Patient and Client Council @patientclient.bsky.social · 10mo ago

#FeedbackFriday #TeamPCC 🖱️Find out more about PCC Support pcc-ni.net/pcc-support/

image of text that says "PCC PATIENT&CLIENTCOUNCIL PATIENT &CLIENT COUNCIL FEEDBACK "My queries were always dealt with very efficiently. The PCC advocate supported me with advice, guidance, kindness and compassion during a very difficult and stressful time." Individual who used PCC Support Service"

Patient and Client Council @patientclient.bsky.social · 10mo ago

The Patient and Client Council (PCC) has welcomed the Public Accounts Committee’s Report on Access to General Practice. PCC provided evidence to the Committee in February 2025. Read our statement here: pcc-ni.net/news/2025/de...

PCC Statement: Ref: Patient and Client Council welcomes Report on Access to General Practice in Northern Ireland. www.pcc-ni.net

Patient and Client Council @patientclient.bsky.social · 11mo ago

#FeedbackFriday #TeamPCC

“I can't thank you enough for all your support and kindness.
You gave me so much strength at such a difficult time.”

Patient and Client Council @patientclient.bsky.social · 11mo ago

‘Infinity Room’ opens in memory of Noah McAleese The McAleese family from Dunloy, who tragically lost their son Noah (2) in a farming accident, have helped open a new bereavement support room at the Causeway Hospital. ✨Full article here: pcc-ni.net/news/2025/no... #TeamPCC

PCC Chief Executive, PCC Advocate, McAleese Family and Health Minister with NHSCT Staff pictured at the opening of the Infinity Room 12.11.2025 in memoray of Noah

Patient and Client Council @patientclient.bsky.social · 11mo ago

📣Quarterly Impact Update – July to September 2025 (Q2) Our Impact Cards to keep YOU up-to-date with our work and to highlight the impact it is having within Health and Social Care services across NI. 🔗Find out more about our work at: pcc-ni.net #TeamPCC

Patient and Client Council @patientclient.bsky.social · 11mo ago

📢To celebrate World Quality week we have published our Annual Quality Report Read our Quality Report here: pcc-ni.net/about-us/cor... #TeamPCC

Patient and Client Council @patientclient.bsky.social · 11mo ago

📽️We have recently added a new video to our YouTube: 'PCC Feedback' It highlights how PCC can support individuals who have an issue or concern related to health or social care. A big thank you to all who kindly took part and shared their experiences www.youtube.com/watch?v=vjw3...

PCC Feedback

YouTube video by PCC - Patient and Client Council

youtube.com

Patient and Client Council @patientclient.bsky.social · 11mo ago

#FeedbackFriday #TeamPCC Do you have a concern about the health, or social care, you or someone you care for has received? We can provide you with support and advice. Contact us on 🌐https://pcc-ni.net/contact-us/ ☎️0800 917 0222 📧 info@pcc-ni.net

PCC Feedback: 'PCC Practitioner listened to my issues with empathy and understanding, which made me feel I had come to the right place for help and advice."

Patient and Client Council @patientclient.bsky.social · 11mo ago

Leaflet - Membership Scheme. QR code. Join our Membership Scheme to keep up to date with our work, involvement opportunities and what is going on across Health and Social Care.
Find out more 0800 917 0222. Visit our website www.pcc-ni.net

Patient and Client Council @patientclient.bsky.social · 12mo ago

Earlier this month, #TeamPCC hosted an information stand at the ‘Your Health’ Event’ with Glaucoma UK, Bomoko NI and Stronger Together Network The Health Minister made a visit to our stand to hear about #PCCSupport in the Community pcc-ni.net/pcc-support/... @health-ni.gov.uk

imagine L-R PCC Practitioner, Health Minister Mike Nesbitt, and event organiser Bomoko NI

Patient and Client Council @patientclient.bsky.social · 12mo ago

#FeedbackFriday ☎️08009170222 📧info@pcc-ni.net 💻PCC-ni.net 🔗Read more about PCC Support: pcc-ni.net/pcc-support/

Feedback: "My experience of working with the PCC has been outstanding and I would not hesitate to recommend your service." -Individual who used PCC Support Service

Patient and Client Council @patientclient.bsky.social · 12mo ago

Annual Report and Accounts 2024-25 published #TeamPCC is delighted to present the PCC Annual Report and Accounts 2024-25, which sets out the impact PCC has made in the past year, working with, and on behalf of, individuals and the wider public. ➡️Read the report here: pcc-ni.net/.../pcc-annu....

PCC Annual Report and Accounts 2024-25 cover

Patient and Client Council @patientclient.bsky.social · 12mo ago

#FeedbackFriday #TeamPCC Do you gave an issue or concern about your health or social care? Our focus is on finding an early resolution to your issue. 🔗Visit our website to find out more pcc-ni.net/pcc-connect/

Feedback: “[PCC Practitioner] was so helpful... answered my queries and pointed me in the right direction. They listed and provided reassurance” Individual who used PCC Support Service