Grubhub have been confirmed as the latest victim of a Salesforce data breach, with early reports suggesting that hacking group ShinyHunters are once again behind an attack. Sasha Semjonova takes a closer look at the details. www.salesforceben.com/grubhub-conf... #Salesforce

Grubhub Confirmed as Latest Victim of Salesforce Data Breaches | Salesforce Ben

Grubhub has confirmed a recent Salesforce data breach. ShinyHunters are alledegly behind this most recent attack.

salesforceben.com

Hacking groups managed to breach several Salesforce orgs last year. Human error was the initial explanation, but a continued string of attacks pointed to something else… Tom spoke to industry experts to uncover the real story and what needs to change in 2026. www.salesforceben.com/why-salesfor...

Why Salesforce Orgs Got Hacked So Much in 2025 – And How to Avoid This in 2026 | Salesforce Ben

The Salesforce org breaches of last year can’t be pinned entirely on human error. Understand the methods hackers used to gain access.

salesforceben.com

Salesforce automations rarely fail loudly, but when they do, the impact can spread fast. It’s time to make errors observable and manageable. Andreea Doroftei explores how reusable autolaunched flows and fault paths bring structure to failure. www.salesforceben.com/how-to-creat...

How to Create a Reusable Autolaunched Flow for Fault Paths in Salesforce | Salesforce Ben

Learn how to build reusable autolaunched flows with fault paths in Salesforce to handle errors cleanly and keep automations reliable.

salesforceben.com

Salesforce had a strong 2025 in many respects, with Agentforce seemingly continuing to succeed and new enhancements in each release, but its decreasing stock price doesn’t reflect that. Sasha explores potential factors behind the flagging stock. www.salesforceben.com/why-has-sale...

Why Has Salesforce Stock Dropped 25% in One Year? | Salesforce Ben

Discover the key factors which contributed to a drop in Salesforce’s stock, and how it compares to its main competition.

salesforceben.com

Want to know how to navigate your Salesforce career in 2026? This webinar will delve into insights on salaries, skills, and market trends using the data from our latest survey. salesforceben.registration.goldcast.io/webinar/b69d...

Salesforce Career, Salary, and Technical Skills Insights for 2026

Explore the latest Salesforce career and technical insights for 2026. From in-demand skills and certifications to salaries, bonuses, and workforce trends, this webinar provides the data you need to ma...

salesforceben.registration.goldcast.io

Salesforce professionals are seeing changes in their roles, pay, and career paths. We asked the community to share their experiences, and the results show how people are feeling right now. Download the full report to explore the insights for yourself! www.salesforceben.com/sf-ben-sales...

SF Ben Salesforce Salary Survey Results 2025-26: Download Now! | Salesforce Ben

See how Salesforce professionals are experiencing changes in pay, roles, and career growth in the 2025-26 Salary Survey Results.

salesforceben.com

Admins had plenty of content to choose from in 2025, with our authors sharing their insights on all aspects of Salesforce – from Account Plans to auditing Connected Apps. Christine handpicked 10 of our highest performing admin posts of last year. www.salesforceben.com/top-10-insig...

Top 10 Must-Read Salesforce Admin Articles of 2025 | Salesforce Ben

A round up of the top performing Salesforce Admin posts we've had on Salesforce Ben in 2025, alongside some key insights.

salesforceben.com

Questions about the value of the CTA cert resurface regularly. Some say it’s more relevant than ever - despite the hefty price tag. Tom spoke with Svet Voloshin about his CTA journey and what it really proves in today’s Salesforce landscape. www.salesforceben.com/why-the-6000...

Why the $6,000 Salesforce CTA Is Still Worth It In 2026 | Salesforce Ben

Is the Salesforce CTA still valuable in 2026? According to Svet, it may be as prevalent as ever in the AI era.

salesforceben.com

Flow Builder is a power tool within Salesforce, but it's by no means easy to use. A good place to start, however, is sending automatic emails. Mariel identifies different ways to send emails with Salesforce Flow, breaking the process down step by step. www.salesforceben.com/ultimate-gui...

Ultimate Guide to Sending Emails With Salesforce Flow | Salesforce Ben

Discover how to send automated emails on Salesforce with Flow Builder through this ultimate guide, all without code.

salesforceben.com

In a time where customer service expectations are higher than ever, providing accurate, real-time information is crucial. Atlas Can explores how to build RAG-powered agents with Salesforce Data Cloud and Agentforce. www.salesforceben.com/how-to-build... #Salesforce

How to Build RAG-Powered Agents With Salesforce Data Cloud and Agentforce | Salesforce Ben

Build RAG-powered agents with Salesforce Data Cloud and Agentforce by using web crawlers to keep AI updated with secure, real-time data.

salesforceben.com

Salesforce has been at the center of a discussion on whether LLMs can be relied upon, with some reports suggesting a drop in trust at the tech giant. But is that the full story? Thomas Morgan spoke to Salesforce’s Madhav Thattai to find out. www.salesforceben.com/is-salesforc... #Salesforce

Is Salesforce Losing Confidence In LLMs? | Salesforce Ben

Is Salesforce really losing trust in LLMs? Find out more about the tech giant’s approach to AI amid a debate about trust.

salesforceben.com

The knowledge and skills required of Salesforce Marketers are changing in the new Data and AI era – and with this comes a shift in which certifications are most relevant. Ran Michael breaks down five essential certifications for 2026. www.salesforceben.com/how-to-navig... #Salesforce

How to Navigate Salesforce Marketing Certifications in 2026 | Salesforce Ben

Learn which core Salesforce certifications are essential for Marketers to thrive in the Data and AI era.

salesforceben.com

Recent changes to Salesforce’s Platform Administrator exam have caused a strong reaction within the ecosystem, with some suggesting that this new iteration may produce less competent admins. Mariel analyzes the community’s sentiment towards the changes. www.salesforceben.com/is-the-sales...

Is the Salesforce Admin Exam Changing Too Quickly? | Salesforce Ben

Changes to Salesforce’s Admin exam have got the ecosystem talking about balance, timing, and more. Find out what the community consensus is.

salesforceben.com

Salesforce is acquiring Qualified. The CRM giant hopes this will let Salesforce customers quickly deploy marketing agents that autonomously generate pipeline. Henry takes a look at what this means for Agentforce Sales and Agentforce Marketing products. www.salesforceben.com/salesforce-a...

Salesforce Acquires AI Marketing Giant Qualified | Salesforce Ben

Salesforce is acquiring Qualified – an AI marketing business that makes an “always-on” lead generation agent designed to engage inbound buyers.

salesforceben.com

It’s been an incredible year for Salesforce Admin content here at SFB, so we gave some of our best ones the spotlight they deserve. Christine has picked out 10 of our highest performing admin posts, as well as some expert insight to go with each one. www.salesforceben.com/top-10-insig...

Top 10 Insights for Salesforce Admins in 2025 | Salesforce Ben

A round up of the top performing Salesforce Admin posts we've had on Salesforce Ben in 2025, alongside some key insights.

salesforceben.com

Salesforce has dropped many features throughout 2025. From big Agentforce features to small but useful quality of life changes, get caught up before the 2026 ones start coming. Christine recounts the year’s remarkable features. www.salesforceben.com/the-best-sal...

The Best Salesforce Features Released in 2025 | Salesforce Ben

Salesforce released many game-changing features throughout 2025. Read our round-up of the best releases for professionals.

salesforceben.com

The Salesforce Certified Administrator Exam was recently updated, introducing a new ‘Agentforce AI’ section to the entry-level cert. Tim analyzes Salesforce's decision, questioning what implications this may have on the cert. www.salesforceben.com/is-the-updat...

Is the Updated Admin Exam the Worst Thing to Happen to Salesforce? | Salesforce Ben

Salesforce have added an Agentforce AI section to their Certified Administrator exam. Is this the right decision?

salesforceben.com

Thinking about the Salesforce Certified Platform Administrator cert? It’s the baseline credential for Salesforce professionals and the exam content has just been updated to include more Agentforce. Christine updated our bumper guide. www.salesforceben.com/salesforce-a...

Salesforce Certified Platform Administrator Guide & Tips | Salesforce Ben

CertificationTips on how to pass the Salesforce Administrator Certification exam, including key topics, resources and where to find mock practice questions

salesforceben.com

Shortly after OpenAI CEO Sam Altman criticized Slack as creating “fake work”, the AI company has taken on Denise Dresser, Slack’s now former CEO and Salesforce veteran. Tom explores whether the new hire signals a change of tack for OpenAI. www.salesforceben.com/openai-appoi...

OpenAI Appoints Slack CEO Denise Dresser as its New CRO Amid Internal ‘Code Red' | Salesforce Ben

Discover why OpenAI's hiring of former Slack CEO Denise Dresser as its new CRO is a vital move in the face of mounting pressure.

salesforceben.com

Salesforce execs seem unified in their approach to the question of Agentforce hallucinations: but actually the result of conflicting or disorganized data. Henry Martin investigates just how big of a problem Agentforce hallucinations really are. www.salesforceben.com/are-agentfor...

Are Agentforce Hallucinations a Problem (Or Is It Just Your Bad Data)? | Salesforce Ben

When AI – including Salesforce’s own suite, Agentforce – goes wrong, is it due to the inevitability of hallucinations or bad data?

salesforceben.com

Reports have suggested that conversations around a rebrand might be taking place at the CRM giant, and the Salesforce ecosystem has had a lot to say on it… Thomas Morgan takes a look at both sides of the argument around a potential name change. www.salesforceben.com/is-salesforc...

Is Salesforce Renaming to Agentforce? The Ecosystem Reacts to Rumored Name Change | Salesforce Ben

Is Salesforce changing its name to Agentforce? Find out what the community had to say after the conversation sparked on social media.

salesforceben.com

The early aura-based experiment seemed to live in beta forever, but Lightning Out 2.0 has officially been released in the Winter ‘26 release, bringing the concept into the modern, LWC-first era. Narender Singh takes a look at the new feature. www.salesforceben.com/salesforce-t...

Salesforce to Finally Launch Lightning Out 2.0 in Winter ‘26 After a Decade in Beta | Salesforce Ben

In Winter ’26, it’s finally official: Lightning Out 2.0 is here, GA, and worth the wait. Here's what you need to know about it.

salesforceben.com

Sam Altman is shaking up OpenAI’s priorities in response to Google’s Gemini 3. The sudden course correction could redefine the AI landscape. Thomas Morgan examines whether this is a moment for Salesforce to get ahead. www.salesforceben.com/what-does-sa... #Salesforce

What Does Sam Altman’s “Code Red” With ChatGPT Say About OpenAI’s Future Progress? | Salesforce Ben

Find out why OpenAI CEO Sam Altman is changing course, and whether it presents an opportunity for Salesforce’s Agentforce to break through.

salesforceben.com

Is your nonprofit organization spending excessive time coordinating volunteers? You could regain that time with Salesforce Flow and Omni-Channel. Alessio Ilari shares his blueprint to make it work. www.salesforceben.com/how-voluntee... #Salesforce

How Volunteer Salesforce Flow Automation Can Save You 100+ Hours a Year | Salesforce Ben

Discover how nonprofit organizations can save time on manual tasks by utilizing Salesforce Flow and Omni-Channel automations.

salesforceben.com

The role of the Salesforce Admin is shifting, and changes to the Platform Administrator certification are proof of exactly that. Henry Martin takes a look at what admins will need to focus on going forward. www.salesforceben.com/salesforce-p...

Salesforce Platform Admin Exam Updated for 2026: More Agentforce, Less Configuration | Salesforce Ben

Major changes are coming to the Salesforce Platform Admin exam. See where the topic focus is shifting, and where Agentforce fits in.

salesforceben.com

Architects are tasked with delivering complex Salesforce solutions, and having the right toolkit to deliver this is vital to success. Christine Marshall highlights the top then tools every Salesforce Architect needs to thrive. www.salesforceben.com/a-salesforce...

A Salesforce Architect’s Essential Toolkit: Top 10 Tools You Need to Know | Salesforce Ben

Discover 10 tools every Salesforce Architect needs to design and deliver complex Salesforce solutions and improve efficiency.

salesforceben.com

With other AI giants reporting unfathomable success in their own quarterly results, Salesforce needs to turn Agentforce into a success story in the present. Can we really count Marc Benioff out of the AI race? Henry Martin takes a closer look. www.salesforceben.com/why-salesfor...

Why Salesforce Q3 Earnings Will Be a Tipping Point for Agentforce | Salesforce Ben

Salesforce’s Q3 results are being revealed next week on December 3, and all eyes will be on the cloud giant to deliver.

salesforceben.com

Security can’t be an afterthought for Salesforce Developers – especially as AI speeds up both opportunities and threats. A small misstep can lead to major trouble. Henry Martin shares why security needs should be everyone’s priority. www.salesforceben.com/how-salesfor...

How Salesforce Developers Can Avoid a Security Disaster | Salesforce Ben

Learn how Salesforce Developers can prevent security disasters by thinking like a hacker and making security everyone’s responsibility.

salesforceben.com

In one of the biggest security incidents this year, OpenAI partner Mixpanel confirmed it was hacked, exposing customer data from organizations around the world. Tom breaks down what happened, what’s been confirmed so far, and how OpenAI is responding. www.salesforceben.com/openai-data-...

OpenAI Data Breach: Mixpanel Analytics and User Credentials Exposed | Salesforce Ben

Find out what user data has been exposed in the OpenAI-Mixpanel data breach and the preventative actions users should take now.

salesforceben.com

Looking for a new Salesforce blog to enjoy? With help from the community, we've compiled some of our favorite content for admins and developers. Christine shares her top blogs – including familiar faces and new entries for 2024. www.salesforceben.com/salesforce-b... #Salesforce

20 Most Popular Salesforce Admin & Developer Blogs 2025 | Salesforce Ben

Looking for a new Salesforce blog? Check out our roundup of the most popular and easy-to-navigate content for admins and developers.

salesforceben.com