If you're organised, proactive, efficient, resilient, sensitive to nuance and have experience in providing excellent user support, come and join the mySociety team! Find more details and apply at apply.workable.com/mysociety/j/...
SocietyWorks
@societyworks.org
Trusted providers of citizen-centred digital solutions for local government and the public sector. Wholly-owned by civic tech charity mySociety. 🔗 societyworks.org
With the rise in the use of electric vehicles, FixMyStreet Pro equips councils with various intelligent ways to handle fault reports about public EV charging points. Read more on our blog: www.societyworks.org/2026/08/24/t...
Take reports about EV charging points via FixMyStreet Pro
Did you know that councils, highways authorities and other public bodies using FixMyStreet Pro can include EV charging points among the categories that can be made available for reports via individual...
societyworks.org
If bins and data are your thing, you'll likely enjoy this new blog post from our Technology Director @dracos.co.uk: www.societyworks.org/2026/08/12/p...
Plumbing the bin days (and other mixed metaphors)
At SocietyWorks we run a service for local authorities called WasteWorks, one part of which includes, alongside bulky collections, garden subscriptions and the like, the important service of finding o...
societyworks.org
The issues of subjectivity and discrimination were at the forefront of our minds when developing EnviroWorks. Read about how we established a set of design principles to act as guardrails and mitigate against risks of harm. www.societyworks.org/2026/08/11/u...
Understanding the ethics of environmental health reporting
The issues of subjectivity and discrimination were at the forefront of our minds when developing EnviroWorks. In this blog, we detail our concerns around the ethics of this service, the findings of ou...
societyworks.org
Starting with potholes, we're pleased to be working with Dudley Council on a dedicated version of FixMyStreet Pro for the reporting of local street and highway problems. Read more: www.societyworks.org/2026/08/04/d...
Dudley Council chooses FixMyStreet Pro as its new street and highways fault reporting system
Dudley Council has selected SocietyWorks’ FixMyStreet Pro solution as its new platform for the reporting of street and highway problems, complete with integration with the Symology Insight asset manag...
societyworks.org
Did you know you can use open standards to send FixMyStreet reports into backend systems? And did you know you can do it for free? This blog post explains how it works: www.societyworks.org/2026/07/21/u...
Using open standards to send FixMyStreet reports into backend systems for free
Our free Open311 API endpoint for FixMyStreet enables you to receive reports from FixMyStreet.com and the app directly into your backend system(s) instead of via email.
societyworks.org
Exciting news: we're delighted that Canal & River Trust has chosen SocietyWorks’ FixMyStreet Pro solution as its new platform for the reporting of national waterway and towpath issues. Read more: www.societyworks.org/2026/07/15/s...
SocietyWorks to provide Canal & River Trust with dedicated version of FixMyStreet Pro
The Canal & River Trust has chosen SocietyWorks’ FixMyStreet Pro solution as its new platform for the reporting of national waterway and towpath issues.
societyworks.org
This time next week we'll be in Bournemouth at the LGA Conference and Exhibition. Come say hi to us at stand T10 and chat about all things civic tech. 👋
The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating the ability for residents to securely access services related to clinical waste. Read about how it works: www.societyworks.org/2026/06/16/c...
Clinical waste added to London Borough of Bexley’s WasteWorks service
The next stage of our phased rollout of WasteWorks for the London Borough of Bexley has been completed, incorporating the ability for residents to securely access services related to clinical waste.
societyworks.org
A perfect example of how a community-centric tool like FixMyStreet Pro can be used as more than just a reporting service... Read our new case study about how Oxfordshire County Council uses it to strengthen engagement and visibility of highways maintenance: www.societyworks.org/2026/06/11/t...
Training volunteers to support highways maintenance in Oxfordshire using FixMyStreet
By adapting the platform to support trained volunteers, the council created a structured process that extends their visibility of local issues, strengthens community engagement and improves the effect...
societyworks.org
Waste is a service area that is and will continue to be subject to much change over the coming years, which is why we designed WasteWorks, our residential and commercial waste management portal, to be as flexible as it is robust. Read about our approach: www.societyworks.org/2026/06/10/r...
Local authority waste services require flexibility - and we’re committed to providing it
Waste is a service area that will be subject to much change over the coming years, and we will be here to support our local authority clients along the journey.
societyworks.org
Thanks to everyone who came to our report launch this afternoon! We had lots of great questions about civic tech, getting political buy-in, maintaining open source code and more. 📄 Read the report: research.mysociety.org/html/support... 📺 Watch our launch event: www.youtube.com/watch?v=HNpd...
Supporting Participation
Building an effective European civic tech hub
research.mysociety.org
There's a new product in the SocietyWorks suite... 👀 EnviroWorks is a private and secure environmental health reporting and case management system, designed for the unique needs of environmental health teams. Read about it on our blog: www.societyworks.org/2026/06/03/i...
Introducing EnviroWorks: reporting and case management for environmental health teams
We are pleased to be launching our new environmental health reporting service: EnviroWorks. It is a private and secure environmental health reporting and case management system, designed for the uniq...
societyworks.org
Only a few days left to apply to join our team as a developer! Deadline is 31st May if you're interested.
SocietyWorks@societyworks.org · 4mo agoWe are hiring! 📢 Specifically, we're looking for Python developers with a willingness to learn Perl to help develop and support the rollout of our digital services for local authorities and other public sector clients. Remote role. Friendly team. More details: apply.workable.com/mysociety/j/...
FixMyStreet Pro now gives councils and other public bodies the ability to temporarily deactivate response templates so that, if you need to stop using a template, you don’t have to lose it by deleting it. Find out more in this short blog post: www.societyworks.org/2026/05/26/r...
Response templates on FixMyStreet Pro can now be deactivated
Following feedback from our council clients, we have pushed live a change giving staff with the appropriate permissions the ability to temporarily disable templates so that, if you need to stop using ...
societyworks.org
A new feature has been made available to councils using FixMyStreet Pro, enabling the display of notices containing ward-specific information only when a user drops a map pin within a certain area and category. See more about how it works: www.societyworks.org/2026/05/12/d...
Dynamic ward messaging now available on FixMyStreet Pro
A new feature has been made available to councils using FixMyStreet Pro, enabling the display of notices containing ward-specific information when a user drops a map pin within a certain area and cate...
societyworks.org
In many cases, grass cutting reports received by councils draw attention to an area already included in a maintenance schedule. Take a look at how FixMyStreet Pro helps councils communicate effectively and reduce avoidable contact: www.societyworks.org/2026/05/07/c...
Communicating your grass cutting schedules via FixMyStreet Pro
One of the best things authorities can do to reduce unnecessary contact is to communicate upfront about scheduled works to reassure would-be report-makers that you’re already aware and remove the need...
societyworks.org
We are hiring! 📢 Specifically, we're looking for Python developers with a willingness to learn Perl to help develop and support the rollout of our digital services for local authorities and other public sector clients. Remote role. Friendly team. More details: apply.workable.com/mysociety/j/...
Developer, SocietyWorks - Fully Remote - mySociety and SocietyWorks
SocietyWorks is the commercial division of the UK civic technology charity, mySociety, the organisation behind well used services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem. W...
apply.workable.com
We are looking for a @societyworks.org developer (deadline end of May) and a @mysociety.org user support officer (deadline tomorrow) to join us: www.mysociety.org/about/careers/ I think it’s a good, fun place to work, with good dev processes, but I would say that :) Happy to answer any questions
Careers
mySociety provides technology, research and data to help people be active citizens, in more than 40 countries around the world.
mysociety.org
We're delighted to have completed a project working in partnership with Transport for London to digitise all of its highway licence application forms. 📋🛣️ Take a look: www.societyworks.org/2026/04/01/t...
While most commonly associated with the reporting of problems on streets and highways, FixMyStreet Pro can also be used by authorities to handle reports of problems in places a little more off the beaten track...like countryside estates! Take a look: www.societyworks.org/2026/03/05/t...
Taking reports of defects on countryside estates via FixMyStreet Pro
While most commonly associated with the reporting of problems on streets and highways, FixMyStreet Pro can also be used by authorities to handle reports of problems in places a little more off the bea...
societyworks.org
We're really pleased to have supported Enfield Council with a new open data standards integration between the national FixMyStreet site and the Council’s Verint System: www.societyworks.org/2026/02/13/n...
New FixMyStreet integration for Enfield Borough Council
As well as removing the need to manually re-key emails into its backend system, the integration also allows Enfield to mirror the reporting processes followed via its other reporting channels, and to ...
societyworks.org
When it comes to LGR, most members of the public don’t care about the changes being navigated; they just want to be able to access the services they need easily and without confusion. We've shared some advice on how to keep things simple for users: www.societyworks.org/2026/01/30/p...
Planning for LGR: the importance of front-end consistency
With a considered approach and the right technological scaffolding, council services can maintain their familiarity to users while forging increased trust and engagement.
societyworks.org
Photo-first reporting has arrived across the FixMyStreet website and app, as well as all cobranded instances of FixMyStreet Pro. 🤳🎉 Read about it on our blog: www.societyworks.org/2026/01/22/f... www.societyworks.org/2026/01/22/f...
Faster reporting on FixMyStreet: start your report with a photo
As well as making the reporting process quicker, this new functionality should also increase the accuracy of reports, removing the need for users who can’t or don’t want to report the problem at its l...
societyworks.org
We are grateful to www.societyworks.org, one of our Platinum sponsors this year! Your support helps bring people together across public service, design and technology to share ideas and learn from one another. @societyworks.org
SocietyWorks - Citizen-centred digital solutions for local government and the public sector
SocietyWorks builds citizen-centred local authority solutions for local government and the public sector. We are a wholly owned subsidiary of mySociety, the not-for-profit group pioneering the use of…
societyworks.org
Kicking off the new year with a brand new case study, exploring how Northumberland County Council have been using FixMyStreet Pro to achieve better arrangements for reporting public realm maintenance issues and management of requests. Read it here: www.societyworks.org/case-studies...
Northumberland County Council
Northumberland County Council selected FixMyStreet Pro to achieve better arrangements for reporting of public realm maintenance issues and management of requests across a broad range of service areas.
societyworks.org
The SocietyWorks 2025 Annual Report is here. Each year, these reports help us to celebrate some of the many ways our technology is used by local authorities and other organisations to affect positive and sustainable service transformation. Take a look: www.societyworks.org/impact/2025-...
2025 in review
Take a look at what we got up to in 2025 as we continued to support authorities in improving interactions with citizens, building trust in the public sector and aiding digital transformation across a ...
societyworks.org
“FixMyStreet is a classic for a reason.” What lovely words to discover said about FixMyStreet by the 2024–25 Fellows of Newspeak House for their Political Technology Awards grant making exercise. www.societyworks.org/2025/12/15/f...
“FixMyStreet is a classic for a reason.” FixMyStreet celebrated in Newspeak House Political Technology Awards 2024–25
"It’s a clean, practical tool that opens a direct line between people and local government. But what struck me was the deeper shift it invites: it makes place-based maintenance visible, collective, an...
societyworks.org
Discover some of the many ways FixMyStreet Pro can be used to manage housing-related fault reports for both councils and housing associations. www.societyworks.org/2025/11/21/i...
Incorporating housing fault reports into FixMyStreet Pro
Among FixMyStreet Pro’s key benefits is its ability to allow councils and other public authorities to incorporate into each installation fault reporting for multiple service areas, flexing around indi...
societyworks.org
Another chance to join the SocietyWorks team! This time as an Account Manager. If you're someone with experience working in account management of a tech service, ideally within local government, and you're looking for a change, then we'd love to hear from you! apply.workable.com/mysociety/j/...
Account Manager, SocietyWorks - Remote - mySociety and SocietyWorks
SocietyWorks is the commercial division of the UK civic technology charity, mySociety, the organisation behind well used services such as FixMyStreet, WhatDoTheyKnow, TheyWorkForYou and WriteToThem. W...
apply.workable.com