Tess Thompson

@tessthompsonca.bsky.social

Consumer policy @citizensadvice.bsky.social - views my own - she/her

New consumer research out by Citizens Advice - reference pricing (i.e. ‘was £25, now £15’) makes consumers less likely to make the right choice when shopping online, with consumers experiencing poor mental health and financial insecurity hit harder. wearecitizensadvice.org.uk/beware-the-b...

Beware the bargain: how digital design tactics are harming consumers

Ever worried that when shopping online you’re being subtly influenced by the way digital platforms are designed? Well, we’ve just proved…

wearecitizensadvice.org.uk

This week marks 5 years since the first Covid restrictions came in. Yesterday's news on disability benefits just adds to the sense that these years have been pretty relentless for people we help. Some quick takeaways from our latest research into how people's lives - and budgets - have changed: