Gem quote from this one: “the role of the U.S. Digital Service is to improve the UX (user experience) of being an American”.
"I think we have a bias as people coming from the tech industry where we worked at companies, you know, such as Google, Facebook, these companies that have plenty of money, are funded by investors and have lots of people kind of sitting around doing nothing." www.npr.org/2025/06/02/n...