Tessera

Jaskiran Kang

@jaskang.bsky.social

Great talks so far on day 3 - here’s @jaskang.bsky.social from TPXimpact talking about how designing the culture through communities can improve delivery outcomes #SDinGov

Ben Holliday @benholliday.com · 2y ago

Important shout out by @jaskang.bsky.social to @rufflemuffin.bsky.social’s Full Stack Service Design approach - for designing more deeply integrated services and transformation #SDinGov

Jaskiran Kang introducing the Full Stack Service Design approach

Ben Holliday @benholliday.com · 2y ago

@jaskang.bsky.social highlighted a number of examples of this service patterns work being developed, and some work her team are doing at TPX - @nikolagoger.bsky.social is leading great work here from MoJ with others in UK gov

Martin Jordan @martinjordan.com · 2y ago

So good to see more and new work around service patterns — with shout-outs to the many people who have been doing important work before. Looking forward to seeing and hearing more from @jaskang.bsky.social and her @tpximpact.com folks shortly #SDinGov #ServiceDesign

The image shows a woman giving a presentation on "Common patterns" at an event or conference. She is standing behind a podium with a sign labeled "SD in Gov." Two screens display a flowchart outlining stages such as "Book appointment," "Receive appointment," "Attend appointment," "Check evidence and assess," "Get results, be informed," and related steps in a process, possibly related to healthcare or service management.

A woman standing behind a lectern labeled "SD in Gov," giving a presentation. The slide projected is titled "Good practice" and includes examples from various organizations such as "Essex Council," "DWP," "Gov Stack service pattern," "GDS and NHS design system," and "Connecting Care." The slide displays screenshots and highlights of different design and service patterns used across these entities, showcasing best practices.

Jaskiran Kang @jaskang.bsky.social · 2y ago

Looking forward to sharing more in this space soon

Martin Jordan@martinjordan.com · 2y ago

Great to see @jaskang.bsky.social and team build on @rufflemuffin.bsky.social’s full stack #serviceDesign model and create a framework for pattern spotting to define standards for good practice #SDinGov

The image shows a woman presenting at a conference or event. She is standing behind a podium labeled "SD in Gov," and the slide displayed is titled "Pattern spotting to define the standards for good practice." It contains six boxes with headings such as "Service," "Infrastructure," "Culture," "Organisation," "Intent," and "Good examples." The slide references a "Full Stack Service" pattern card, and there is a credit link at the bottom to "https://sarah-drumond.com/full-stack-service-design/."