As a public servant, I write weekly notes to let people see what I do. I joined the #ServiceStandard team’s onsite in my week 222. I invited people to upcoming training, worked on guidance and helped prepare peer reviews. I also met with the #accessibility testing team of the @itzbund.bsky.social.

Week #222 at the Digital Service: Notes for 27–31 July

Martin joined the Service Standard team’s onsite in his week 222. He also invited people to upcoming training, worked on guidance and helped prepare peer reviews. He furthermore met with the accessibi...

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As the current batch seems sold out elsewhere: Found plenty of copies of #BadServices at PRO QM in Berlin-Mitte, an excellent bookstore for architecture and design. For our book club at @digitalservice.bund.de, I needed to find more copies. Cc @theschoolofgood.bsky.social @loudowne.bsky.social

“Policy and #serviceDesign as one – how Germany skips the silos” – is the promising title we’ve pitched for our @sdingov.bsky.social talk. On 23 September, my @digitalservice.bund.de colleague Nina Birri and I will be talking about how our policy discoveries lead to service transformation projects.

Using genderize.io is fascinating – in the cases I spot-check, it’s often so wrong. I understand that its confidence score depends on potentially limited datasets, but I wouldn’t feel confident using their API for bulk handling. The result could be very embarrassing.

#GovDesign #jobs 🔔 klaxon The City of Remscheid is looking for a designer to cover both interaction and visual design – branding and #UX design – for their technical unit dealing with waste management and street cleaning As always, the role is listed on my page: verwaltungsgestaltung.de#positionen

Talking about ensuring the #accessibility of #designSystem components — My colleague Marion will be speaking at: 16 September @codeforamerica.org’s FormFest 2026 🇺🇸 26–29 October NL Design System Week 🇳🇱 I’m excited about the opportunity to share our learnings at these free remote events.

How do you document #discovery outputs publicly? It’s something we strive for. As a result of an extended discovery on free school meals in Germany, the team—including @joseernestorodriguez.com— created a comprehensive project page to share all the insights & learnings: www.but.digitalservice.dev

Now launched on barrierefreiheits-tools.gov.de — A German version of the GOV.UK accessibility personas We already put it online for Global #Accessibility Awareness Day, #GAAD, but now the offering has its own .gov.de domain. 🙌🏻

As a public servant, I write weekly notes to let people see what I do. In week 221, I returned to work after a short summer vacation. I worked with the now much larger #ServiceStandard team on guidance, an interactive learning feature, peer reviews, and community engagement.

Week #221 at the Digital Service: Notes for 20–24 July

In week 221, Martin returned to work after a short summer vacation week. He worked with the now much larger Service Standard team on guidance, an interactive learning feature, peer reviews, and commun...

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Diversity and tolerance are among the foundations of our democracies. The abhorrent attack on Berlin’s Pride parade was an assault on our free and open societies. (1/2)

Public accountability post again 👀 I currently have 3 blog posts in the making: 1. On open roadmaps and how they create transparency in service development 2. From 1 to 51: how we grew the design & user research discipline 3. Putting values into practice—in the design & user research discipline

Every once in a while, I pass this laundry truck on my way to work. Today, I had to wait at a red light. 🚲 📸 I like its simple ‘Full Service’ branding. Made me almost replace ‘end-to-end service’ lingo the other week. In another European country, I recently spotted an English version, too.

It took a while – but our #ServiceStandard team at @digitalservice.bund.de has grown much! We are 10 people now: • 2 content designers • 2 software engineers • 1 service designer • 3 transformation managers • 1 comms lead • 1 supporting me 👋🏻 It’s bigger than the previous team I led at 🇬🇧GDS in 2020

The fundamental problem is that GDS was set up to deliver and iterate user focused services rapidly and use that to drive culture change across the public sector. AI is just a toolbox. That's all it is.

Caroline Jarrett@cjforms.bsky.social · 2w ago

As many of us wonder what’s happening with what used to be GDS, the “they forgot it existed” explanation is the most plausible one for me. Ministers now focus on “give lots of money to AI techbros”. “Digital” has the same level of attention as basket weaving - nice but historic. #GovDesign

#Student #GovDesign klaxon 🔔 @simonecarrier.bsky.social is looking for a working student to support her at @digital-agentur.de – preferably with a background in #ServiceDesign, #PolicyDesign or #UserCentredDesign You can find the role and others on my job board: verwaltungsgestaltung.de#positionen

Bad service or a mediocre scam? I received a message, apparently from AVIS. This made me cautious: 1. Unknown contact 2. Different channel w/o notification* 3. Not referring to my name 4. Not referencing my booking number 5. Not referencing the booked time 6. Pointing to an address out of town

From 0 to 50: Today, we spoke about how we grew and specialised our discipline at @digitalservice.bund.de, now including 24 UX/UI designers 10 user researchers 7 service designers 4 content designers 3 communication designers 1 legal designer – and what we have in common and what sets us apart.

Advice for applicants in the interview phase: Avoid AI slop in our interview slides, and don’t speak like a large-language model either. It doesn’t get you further.

As a public servant, I write weekly notes to let people see what I do. In week 218, I participated in the presentation of a paper on common digital identity components and how they work in practice. I also worked on standard training, supported a qualitative study, and discussed spend controls.

Week #218 at the Digital Service: Notes for 29 June–2 July

In week 218 at Digital Service, Martin participated in the presentation of a paper on common digital identity components and how they work in practice, a document co-created and co-presented by user r...

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As a public servant, I write weekly notes to let people see what I do. Week 217 brought the UCD discipline together for the yearly summer offsite. It’s bigger than ever, which demanded some collective reflection and sensemaking. During the week, I reviewed a paper and interviewed candidates.

Week #217 at the Digital Service: Notes for 22–26 June

Week 217 brought the design and user research discipline together for the yearly summer offsite. Consisting of almost 50 people now, the discipline is bigger than ever, which demanded some collective ...

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#UserResearch #GovDesign job klaxon 🔔 PD is looking for a senior specialist UX research in either Berlin, Düsseldorf, Frankfurt, Hamburg, München, Nürnberg, Stuttgart, or Wiesbaden. As always, you can find the role listed on my little job board: verwaltungsgestaltung.de#positionen

"We've reached a saturation point & start hitting the ceiling of the processes that regulate Earth system stability" states PIK Director Rockström. "The old economic paradigm doesn't work anymore: Exploiting the Earth for free without repercussions."👇 betterfuturemedia.substack.com/p/johan-rock...

Up now: ‘From legacy data to public infrastructure’ —my @digitalservice.bund.de colleague Nadine Stammen on what it takes to bring together government datasets to open them up to the public, and get them structured for AI use Recorded at #ServiceDesign Drinks Berlin at @wikimediade.bsky.social

From legacy data to public infrastructure – Nadine Stammen

YouTube video by Verwaltungsgestaltung

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“Departments treated these websites as communications products rather than services, which meant they did not need to meet GOV.UK’s Service Standard.” Strong investigation into #govdesign #accessibility by @contentdesign.london: ‘What 6 FOI requests reveal about government campaign websites’

Today is the last day to submit your session proposal for #FormFest2026! It’s the perfect place to share how you’ve used forms to improve government. Submit your proposal before 11:59 pm PT today: https://bit.ly/44au5TU Co-hosted with @beeckcenter.bsky.social

“If your session were a dinner entree, what food would it be and why?” Dear @codeforamerica.org, what kind of question is that in your #FormFest submission form? 🫠

‘From legacy #data to public #infrastructure’ At the late-May #ServiceDesign Berlin Drinks, my colleague Nadine Stammen spoke about her work to make legal data openly accessible to everyone. The recording of her talk is now available on YouTube: verwaltungsgestaltung.de/notizen/2026...

So good! The poster will get a dedicated frame and place in the @digitalservice.bund.de office. 💚🩷

Sarah Drummond@rufflemuffin.bsky.social · last mo.

@martinjordan.com I made sure this got produced just for you Service design is in A2 If you make it to UK soon we can give you in person 😉 good.services/shop/p/15-pr...

Using cross-gov community sessions to get work-in-progress feedback on #ServiceStandard handbook guidance works best! Today, @joshuanowak.eu runs a session on the new guidance he is writing. The Federal Printing Office, City of Munich, City State of Hamburg, PD, @digital-agentur.de offer feedback.

One in 🇩🇪 German: Earlier this month, at @tsbberlin.bsky.social’s CityLAB Summer Conference, Thomas Bendig from the Federal Ministry for Digital Transformation and Government Modernisation and I spoke about the #ServiceStandard and the cross-government brand and design system. The recording is up.

Vortrag: Services, die funktionieren und Vertrauen schaffen

Auf der CityLAB Sommerkonferenz 2026 sprachen Thomas Bendig vom Digitalministerium und Martin Jordan vom DigitalService über die digitale Dachmarke und den Servicestandard. In ihrem Vortrag zeigen sie...

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