🧵With the Senedd election just over a week away, we’ve been digging through the manifestos. We’ve put them to the test against the recommendations in our report, "Transforming Public Services for a Modern Wales" — our manual for a 21st-century state.

Rhun ap Iorwerth on BBC Radio Wales today: "It’s all about outcomes, not outputs." 🎯 It’s a simple shift, but it’s exactly what’s missing from our public services. We’re world-class at staying busy - launching portals and ticking boxes - while the experience on the street stays the same. (1/2)

This is exciting! March’s Intro to Service Design is sold out! Thanks to all who booked, shared, or nudged a colleague. The next cohort is now bookable: Nov 2026 (3, 10 & 17 Nov, 10:00–12:30 GMT). Super early bird for the first 3 tickets. Info & booking www.weareserviceworks.com/introduction...

Introduction to service design online course in the UK

Introduction to Service Design online course for UK non-profit organisations (e.g. councils, housing associations, public services, charities) by Jo Carter.

weareserviceworks.com

The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too. The problem is systemic - we have an environment where it is easier to talk about change than to actually do it. Read our response, and how to fix it.

At @govcampcymru.bsky.social, we ran a packed session on “A vision for public services in Wales”. Around 40 people joined us to explore what great public service delivery could look like, and what’s holding us back. Read our summary of the session here: transform.wales/blog/2025/go...

Just published! New report into transforming public services in Wales. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 It’s been a privilege to work with @annkempster.com @daivaughan.uk @niacampbell.bsky.social on this. We’d love to hear what you think! 🤔 Also… please share!

Transform Wales@transform.wales · 10mo ago

Today, we're launching Transforming Public Services for a Modern Wales. This report sets out a clear path for the next Welsh Government to move beyond short-term fixes and deliver better, human-centred services. #DigitalWales #PublicServiceReform

Short 🧵 At long last, wee have a physical copy of the book we've spent all summer writing! The 2026 election in 🏴󠁧󠁢󠁷󠁬󠁳󠁿 will bring a bigger Senedd, a fresh mandate, and – if we choose it – a chance to break free from decades of short-term fixes and broken promises.

Transform Wales@transform.wales · 11mo ago

👀 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Test print of our book arrived today. Watch this space…

I'm offering six free 1:1 online coaching sessions for public servants applying service design. Stuck on a blocker? Need a next step? Bring a real challenge, & let’s work through it. Sign up forms.gle/bwqW7bbH1WEK... #ServiceDesign #ServicesWeek www.weareserviceworks.com/coaching-and...

Considering a career in Service Design and want to skill up? Maybe you're already in a service design role and want to gain confidence? Here's a comprehensive post about what's available in the UK in 2025 - esp for public service and third sector folks. www.weareserviceworks.com/blog/become-...

How to become an accredited service designer in the UK

In this post, we examine three possible ways how to become an accredited service designer in the public or third sector in the UK in 2025. Which is for you?

weareserviceworks.com

Here are some reflections on UK Gov Camp 2025 #ukgc25 www.weareserviceworks.com/blog/uk-govc... It's all about people and culture!

UK Gov Camp 2025 personal reflections by Jo Carter

Reflections on UK Gov Camp 2025. Optimism, collaboration, & insights from sessions on data quality, mission-led government, AI, and cross-department platforms.

weareserviceworks.com

Ever wondered how people get into service design? Our new blog series starts with Beccy Hazell, who shares her journey from running a gift shop to designing services for the BBC. www.weareserviceworks.com/blog/squiggl... #ServiceDesign #PublicServices

Beccy’s Path to Service Design: From Gift Shop to BBC Designer — We Are Service Works

Discover how Beccy Hazell’s unconventional career journey led her to service design, shaping her role as a Senior Service Designer at the BBC. Inspiring insights and advice!

weareserviceworks.com

Yay! I’m going to UKGovCamp in January!! Who else was lucky in the ticket lottery? @ukgovcamp.bsky.social #ukgc25

Just listened to the first episode of this podcast and it's excellent. Some really interesting take-aways. If you want to understand how politics and government works in Wales, this is a must listen!

Richard Wyn Jones@richardwynjones.bsky.social · 2y ago

This was prepared in part for our Welsh Politics and Government MA cohort, but is required listening for anyone with an intelligent interest in government and public policy in Wales and further afield… Highly recommended!

The world’s 280 million electric bikes and mopeds are cutting demand for oil 4x more than electric cars due to their staggering uptake in China and elsewhere.

The world’s 280 million electric bikes and mopeds are cutting demand for oil far more than electric cars

Electric vehicles get all the press – but it’s the smaller unsung two wheelers cutting oil demand the most.

theconversation.com

Hey #government & #ThirdSector folks Stop designing services that frustrate people 😢 Start designing ones that work Service Design in Practice is live! > Practical skills > Tools to fix broken services > Real talk from people who get it www.weareserviceworks.com/service-desi... Spread the news!

a man in a white shirt and tie with his mouth open

Alt: a man in a white shirt and tie with his mouth open. Gif zooms into him

media.tenor.com

Bore da! Newyddion cyffroes i ddod yn fuan! Good morning! Exciting news coming soon!