Are consumers aware of their future inertia? We run a field experiment that offers over a million readers of a European newspaper auto-renewing or auto-canceling contracts.
Klaus Miller
@klausmiller.bsky.social
Assistant Professor of Marketing at HEC Paris and Hi!PARIS Chairholder at HI!PARIS Center for the Study of Data Science and Artificial Intelligence in Business and Society
New working paper out with the Marketing Science Institute: "Engagement vs. Commitment: The Economic Trade-Offs of Polarizing News Content" (with Shunyao Yan). The puzzle: partisan content reliably drives engagement — more clicks, more time on site. So why not lean into it?
Engagement vs. Commitment: The Economic Trade-Offs of Polarizing News Content – MSI – Marketing Science Institute
Analyzes online consumption of a European newspaper of record to determine the impact of partisan versus balanced content on reader engagement and subscription renewals.
msi.org
𝐄𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐛𝐞 𝐚𝐭 𝐄𝐌𝐀𝐂 2026 this week! Together with @micherossi.bsky.social (HEC Paris), I'm co-organizing two special sessions on Marketing & Public Policy both on Wednesday June 3. If you work on digital platforms, privacy, sustainability, or polarization, please come join us.
Our research on the value of cookies & Privacy Sandbox for online publishers with Zhengrong Gu, & @sjkobayashi.bsky.social is now published in PNAS 🎉🎉. Check out this thread for an overview 👇
🧵1/ Google’s Privacy Sandbox promises to replace third-party cookies with privacy-preserving tech. But does it preserve publisher revenue? We partnered with @weareraptive to analyze 200M+ ad impressions across 5,000+ sites in the CMA-Google field experiment. Here's what we found 👇
𝐍𝐞𝐰 𝐢𝐧 𝐇𝐚𝐫𝐯𝐚𝐫𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐑𝐞𝐯𝐢𝐞𝐰 with John Zhang (The Wharton School): Most subscription businesses default to auto-renewal. The logic seems obvious, if customers have to actively cancel, many won't. #SubscriptionEconomy #Strategy #Marketing #FieldExperiments
New working paper with Shunyao Yan Polarizing news content is great at capturing attention. But does it help publishers where it matters most: subscriptions? #mediaecon #polarization #subscriptions #digitalmarketing