Martha Edwards

@maredwards.bsky.social

Service Design and user research things 🇨🇦 🇬🇧 Tweets are my own and don't reflect who I might work for or with

Digital transformation leadership panels: “service design and user research are critical for our success” The response when I, a service designer and user researcher, try to register for an event to talk to leaders about digital transformation 🫠

Screen shot of text that reads: “This event is designed specifically for current team leaders and executives leading digital transformation within their organizations. Based on the information available, your role does not currently meet the participation criteria for this session.”

Strikenotes episode 4, the series finale (thank goodness) Our union and government reached a tentative agreement on Sunday so we've returned to work 🥳 This is my first day back and I'm feeling a little lost. I haven't worked since Sept 12 and I got re-orged to another ministry while I was away

a man in a suit is standing on a beach with the words where am i ? written below him

ALT: a man in a suit is standing on a beach with the words where am i ? written below him

media.tenor.com

It’s been years but I’ve finally done it - I’ve listened to every episode in my giant podcast queue thanks to the @bcgeu.bsky.social strike. Any recommendations for new pods? I like the ones that tell a good story (not usually a fan of conversation-style ones, unless they’re really good)

Strikenotes episode 3: 4th week on the picket lines with my union @bcgeu.bsky.social We had a four day picket week due to Canadian thanksgiving on Monday. Grateful to the union for giving us strike pay on the holiday 🙏🏼 Chilly temps this week but we didn’t have much (or any?) rain ☀️

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Still not back at work so here’s strikenotes episode 2. 3rd week on strike, 6th for many colleagues. We all kicked off the week with a huge rally at the BC Legislature. It was both chaotic and energizing. But it seemed to do nothing to move things forward which was disappointing & demoralizing

Union rally with a sign that says “defend public services”

Also realized I should probably provide some “strike” context (all from my perspective) -in Canadian gov, most positions below director level have mandatory union membership (uk gov doesn’t do this?) -in Aug, 91% of members in my current union voted to strike for a cost of living increase

Martha Edwards@maredwards.bsky.social · 12mo ago

I've been itching to write about #SDinGov and update my #weeknotes but..... I'm on strike and I'm not sure if it counts as 'scabbing' to write about work on my personal blog 😬 So, here are some 'strikenotes' from 2 weeks on the picket lines

woman and dog posing with a sign that says "on strike"

Unreal moment this morning. Almost feels like there should be some sort of holiday for “the starter word you’ve used for literal years was finally the Wordle word” Or at least something more than a quiet “woo” alone in a hotel room 😆

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A 'fun' / challenging game to play in government is "try to find this person on the org chart" Are they in this vaguely-named division or that one? (NEITHER) Ooo this branch has all the right keywords...maybe there? (NOPE) Which of these 35 'strategy' teams are they be part of? (NONE OF THEM)

July monthnote up ft: - Recent work (internal project + usability testing) - Writing some things - Spending perhaps too much time on non-design-specific tasks to make the design happen - taking connection opportunities wherever I can find them www.marthaedwards.ca/monthnote-ju...

Monthnote: July 2025

July started slowly for me: recovering from illness, travelling with my kids, bringing home a new puppy wore... it all wore me out. But work kept chugging along at its usual pace. No summer slowdown h...

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Rail question for UK folk: Let's say I'm booking a semi-flexible one-way, meaning I can travel on any of the same train within a 70 min window Best train for me is 11am but 10:30 is cheaper. Is it irresponsible to book the 10:30 semi-flexible with the intention of taking the 11?

So many 'private sector' mindsets have been adopted in gov that go against our core principles. EG the idea of 'proprietary' work- People 'protecting' work from being copied & shared. It wastes $ & leads to inefficiency & duplication How can we move from 'it's mine' to 'everything is co-owned'?

Short-form weeknotes 21-25 July What happened - Working on internal service design review atm: team interviews + built out a blueprint, glossary, team guide and list of all tech and touchpoints (whew) - helped a colleague by running a few UX testing sessions on a big public-facing service

June weeknotes are now live, ft 🚀 Thinking about the future (and activities that help do this) 🚀 ✨ Proof that working in the open really works! 🫠 Another re-org in my division 😴 taking a break from design community 👯 much extroverting 🐶 and a new family member www.marthaedwards.ca/june-monthno...

Monthnote: June 2025

This is a few days late because my youngest and I were struck down with a nasty stomach flu last week and I still haven't bounced back completely. Anyway, here's what's been happening in my world lat...

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In the past month, I've learned that 2 of the houses I walk by *daily* on my way to the kids' school belong to people I know through work. Feels like some kind of metaphor for how disconnected we are from our neighbours even though we are connected online (or maybe just coincidence + small city)

Last week I shared a workshop activity that I was planning (headlines of the future) at our x-gov design crit. That activity has already been used twice in one week by designers who got the idea from my share. In case you needed a reminder to share what you are working on 🙂

Here's something I've been noodling over as I reflect on the delivery cultures in the gov orgs I've worked for. Before I obsess any further .... 1 - I feel like someone must have done something similar before. Does this ring any bells for anyone?! 2 - any thoughts? does this resonate?

a 2 by 2 matrix on service delivery culture in government which compares teams that are empowered versus controlled, with organizations that have high central support or low central support. Control + low support = inadequate, slow service delivery. Empowerment + low support = chaotic, fast delivery. Control + high support = inflexible, slow delivery. Empowerment + high support = responsive, fast delivery.

Interesting user research recruitment method…. Just send people cash in the post with messaging that presumes they will do your diary study! 🤣 (I enjoy getting random money in the mail so will definitely incentivize this behaviour by participating)

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When Canada elected Mark Carney as its Prime Minister on Monday night, the word 'humility' came up six times. It's a word and trait I deeply value, as it's how I would describe my most formative leadership role model: my dad. So I decided to write about it: www.marthaedwards.ca/leading-with...

Leading with humility

Why being humble is a trait that's too overlooked and underrated "I am going to begin with the value of humility, and by admitting that I have much to be humble about.... Over my long career, I have...

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