matilda.science

@matilda-science.bsky.social

The academic search engine made as an #opendata alternative to Google Scholar. Get the freshest academic content through alerts, citation tracking and multi-query among 168M works, including 37M full text search. No ID needed https://matilda.science/?l=en

Someone went to the trouble of creating 5 fake OSF accounts today, linking to 5 fake ORCID accounts, and generating 5 fake papers to submit to SocArXiv, with fake author and emails. Dude, if you are reading this, I hope you get the help you need (or a better job).

A Study on Customer Support Team Configuration and
Service Quality in Financial Services Enterprises

A Study on Dispatcher Scheduling and Service On-Time
Rate in Urban Public Transportation Systems

A Study on the Impact of Member Mobility on Research
Output in University Research Teams

Authors
Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3*
Affiliations
Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia
Corresponding author: james.wilson@unimelb-placeholder.edu

Abstract
Customer support teams play a crucial role in ensuring service quality in financial services
enterprises, and the rationality of their staffing directly affects customer experience. This study
analyzes the relationship between staff size and service quality indicators, focusing on the
configuration characteristics of customer support teams. Based on 18 consecutive months of
operational data from the customer support center of a financial services enterprise, the sample
includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer
service records. Service quality is measured by average response time, first-time resolution rate,
and customer satisfaction score. A generalized 1
configuration variables on service quality
customer service team is controlled withi

A Study on the Relationship between Labor Structure and
Production Efficiency in Overseas Factories of Multinational
Manufacturing Enterprises

Authors
Sebastian Weber1, Lukas Schneider2, Johannes Müller3*
Affiliations
Department of Civil, Geo and Environmental Engineering, Technical University of Munich
(TUM), 80333 Munich, Germany
*Corresponding author: johannes.mueller@tum-placeholder.edu

Abstract
Public transportation systems have high requirements for service on-time rate, and the
rationality of dispatcher scheduling directly affects operational stability. This study analyzes the
relationship between dispatcher scheduling and service on-time rate. The stud…

At Matilda, we don't use affiliation data, but we have developed a multi-source pipeline to avoid such data capture. In order to achieve @barcelonadori.bsky.social goals, we need to outweigh those who see this data produced by researchers as an asset to be enclosed. #openscience

polecopub@polecopub.bsky.social · 8mo ago

Elsevier at its best: they only embrace #openscience when it makes money and does not endanger their assets. Now that Crossref data is CC0 and used by 3rd parties (OpenAlex, Matilda,...), they just keep data in their systems @keanbirch.bsky.social #openresearchinformation @barcelonadori.bsky.social

That is why we have multiple sources in Matilda and deduplicate to get abstracts and, more importantly, full-text indexing to achieve maximum discoverability. #openscience #openresearchinformation

Aaron Tay@aarontay.bsky.social · 10mo ago

[blogged] The Petrol Tank for AI Discovery Might be Running Dry as Publishers close access to scholarly content such as abstracts due to AI incentives aarontay.substack.com/p/the-petrol... - an analysis of OpenAlex abstract coverage changes for Elsevier & Springernature

We will never have any AI (LLM) component inside Matilda to avoid that situation. Bibliographic search needs deterministic, transparent and reproducible processes. AI-training robots already come to the platform, which is fine, though we need to slow them down to avoid DDOS-style crashes.

MS@mimosaishere.bsky.social · 11mo ago

"The problem, she says, is these companies are rushing products to market, making the skills academic librarians are trying to teach students and researchers to use obsolete." www.404media.co/librarians-a...

Not sure how many scientists here have tried Claude Code or similar command line coding assistants. I had a complicated family property tax problem that was best solved by a brute force Monte Carlo simulation approach, so I spent a few days coding up and analyzing a model with Claude Code.