Jessica is on site this week working with a court to figure out what helps people succeed when they visit a court website. She’s on tour, visiting at least two other courts this month.
Wrapped up my first site visit for my @free.law Litigant Portal project. There's no substitute for seeing the challenges pro se litigants face firsthand & learning from the incredible court staff. I've got pages of ideas to make the Litigant Portal more helpful, intuitive, and powerful!