Absolute shambles of verifying your identity for Company House. Swear down I'd done this, logged into everything, assigned companies to my name, provided codes when submitting statements and just found out, I'm still not verified I am DIGITALLY LITERATE! Now sucking up the customer support time

Why is the old leadership trope of 'Don't get involved in the detail' bad for delivering good services? Our new episode of Bad Services podcast on materials is out now and why we need to care about the detail good.services/badservicespodcast/episode010

Just wanted to take a moment and reflect on our 25,000+ signatures for a public inquiry into Section 28's impact. If everyone who signed it got 3 people to sign it we'd be at 100,000. This is part of wider work we're doing to get an apology for this law. petition.parliament.uk/petitions/76...

One of my favourite things of being on the local community WhatsApp is people accidentally leaving 5 second audio clips and not deleting them Gives you such an insight into the ambient noise of homes and village life

Spain score Absolute scenes

Peak World Cup unlocked. Watching Spain in World Cup final in Spain

Nice touch letting Bellingham take the final run there

Can someone fill me in, have managed to get the England vs France match in Spain to play So… are France just not trying at all, like really, is this the approach to the game?

Last week, we introduced chapter 1 of Bad Services: Purpose Every service has a purpose,but for every purpose, there are infinite possible services..how do you pick the right way of delivering that purpose if you’re starting from scratch? More on purpose/services: good.services/writing/ever...

In a break from my usual Funding service posts, I’ve written about my other portfolio. And one of my favourite things, Portals! The portal trap cathydutton.co.uk/posts/the-po...

The portal trap

No one likes portals, one-stop shops, single front doors or gateways, so why are they the go-to solution for so many large organisations?

cathydutton.co.uk

Took a break to build BinFax for the people of Clacton binfax.netlify.app

NEW: The Greens won’t stand in Clacton either. That’s a clean sweep. It’s essentially Nigel Farage versus a bin.

The question for Nigel Farage now is whether it's less embarrassing to un-resign and claim that was an establishment stitchup, or to spend a month competing with a bin. Neither is exactly a *great* option. Neither solves his ongoing scandals. And it's a mess entirely of his own making.

As much as we should really take this all seriously. Sometimes comedy and satire is the only way to fight fascists and bigots. Imagine if @countbinface.bsky.social really did beat Nigel Farage.

Peter Jukes@peterjukes.bsky.social · 4w ago

In politics, we’re torn between ideals and practicalities, aspirations and realities, the world as we want it, and as we find it But one day a manifesto comes along that reconciles both in every pledge. A rare moment of clarity and hope

Episode 8 of the Bad Services Podcast is out. As the book, Bad Services is now out, we’re delving into each chapter, focusing on the causes of Bad Services. In episode 8, we’re talking about Chapter 1, Purpose. Why does a lack of purpose lead to Bad Services? good.services/badservicesp...

Loved this from @hilaryonline.bsky.social www.nexerdigital.com/news-and-tho... Pride, when worlds collide

What a weekend at Pride in London, 2026 Despite having lived in London on and off for 10 years, for various reasons I have never made it to London Pride. This time, I marched campaigning for a public inquiry into Section 28 (which you can sign below!) petition.parliament.uk/petitions/76...

Geesh this England match is something else 🙈

Excited to have been awarded a recipient of the First Flights Pro short film fund filming this year Lesbus is about the worlds first lesbian removal company which still runs today under the name Shirley’s removals Started in the 80s we track Shirley’s final move from her home

I used lots of the Adobe suite so am still a paying customer, but really, Adobe Acrobat, is almost, unusable at this point. It takes me around 60 seconds to close, click past reminders, settings and new AI feature announcements. Sort it out folks. Maybe a load in simple mode or something?

What a joyful launch party that was last night The room was PACKED for @loudowne.bsky.social new book launch, Bad Services I saw so many people, barely spoke to any of you for more than 2 minutes, but enjoyed my shop keep role selling books Absolute joy!

At the London book launch event last night for Bad Services surrounded by all my favourite people in design

Sometimes it's easier to spot a bad service, than it is a good one. As part of our new sister company, the Bad Service Corporation, we've launched a training video on the 15 Principles of Bad Services. good.services/writing/the-15-principles-of-bad-services

We’re really excited for the official London launch party tomorrow for Bad Services We’re welcoming Laura Hutchinson and Sarah Gold to join us to reflect on why bad services happen We are sold out, but, some returns are being done today, so do join the waitlist luma.com/bzermheg

@martinjordan.com I made sure this got produced just for you Service design is in A2 If you make it to UK soon we can give you in person 😉 good.services/shop/p/15-pr...

Service Design is... A2 poster — Good Services

Bright fluoro litho print on heavy 200 gsm paper. Designed by the brilliant Daly Lyon

good.services

Bad Services is out today and we’d like to take this opportunity to announce our unwavering support for services that don't work. So much so that we've launched our new sister company - The Bad Services Corporation Welcome to your Bad Services Corporation staff induction. badservicescorp.com

Oh ffs 🏴󠁧󠁢󠁳󠁣󠁴󠁿 Again?!

Found the football in Barcelona 👏

Couldn’t be more proud of @loudowne.bsky.social shipping this book What a ride. What a shift you put in 🤗 Keep your eyes peeled for a special surprise for release day tomorrow

Lou Downe@loudowne.bsky.social · last mo.

It’s HEREEEEE!! Bad Services ships tomorrow but here’s a sneak peak of the long awaited sequel to Good Services. good.services/writing/bad-services-has-landed

Our new podcast on the 'Types of Service Design' is out today Is there a right way to do Service Design? Or one process you should follow? good.services/badservicespodcast/episode007