Chris Graham
@chrisgrahamuk.bsky.social
Chief Executive at Picker. Interested in health policy, person centred care, and in understanding, measuring, and improving patient and staff experiences. All views are my own, reposts are not endorsements.
In their new opinion piece for the @bmj.com, @chrisgrahamuk.bsky.social and @acoulter.bsky.social argue that patient voice is important for quality improvement – but that #NHS patients need support to ensure that their voices are heard and listened to. Read the full piece: bit.ly/BMJSept25
📢 Today the Department of Health and Social Care and @england.nhs.uk published the Urgent and Emergency Care Plan 2025/26. 📰 Our chief executive, @chrisgrahamuk.bsky.social, responded to the plan's publication - read our full comment: picker.org/research_ins... #NHS #UEC #PersonCentredCare
Picker responds to the Urgent and Emergency Care (UEC) plan 2025/26
We know the public are deeply concerned about access to urgent and emergency care, so this plan is a welcome step forward.
picker.org
Why are people dissatisfied with the NHS - and what can be done about it? An excellent article from @ollipotter.bsky.social at @pickereurope.bsky.social looks at the evidence from the British Social Attitudes Survey and NHS Patient Survey Programme. Well worth a read. #patientexperience #NHS
Healthcare Today@healthcaretoday.bsky.social · last yr.Olli Potter, senior policy officer at Picker explains why measures to improve the patient experience of waiting are essential to regaining public satisfaction in the NHS. healthcaretoday.com/article/how-... #healthcare #patientsafety #publichealth #patientsatisfaction
"This is the third consecutive year in which public satisfaction with the NHS reached a new record low." To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social www.bmj.com/content/389/...
💡New findings from the 2024 #CommunityMentalHealthSurvey reveal ongoing struggles in accessing care. 🟣 33% waited over 3 months for treatment, worsening their mental health. 🔵 Only 40% of people felt they got the help they needed during a crisis. [1/2]
Colleagues & I have a new paper in @bmj.com Q&S showing: 👉 9.7% of British adults reported harm from NHS care (6.2%) or lack of access to care (3.5%) in last 3 years 👉 Women & lower social grades suffer more severe harm 👉 Only 17% complain Read for free at: qualitysafety.bmj.com/content/earl... 👀
Patient-reported harm from NHS treatment or care, or the lack of access to care: a cross-sectional survey of general population prevalence, impact and responses
Objectives The aim of this article is to provide an estimate of the proportion of the general public reporting healthcare-related harm in Great Britain, its location, impact, responses post-harm and d...
qualitysafety.bmj.com
Naturally I 100% agree that patient experience should be a high priority in the 10 year plan. But as well as committing to reducing waits, the plan should aim to improve waits - eg through better communication, information for self-management, and peer support. picker.org/research_ins...
Waiting for improvement: person centred care & the future of the NHS
With long waiting times and patient dissatisfaction at an all-time high, the NHS must prioritise improving patient experience.
picker.org
NHS Confederation (now known as The NHS Alliance)@nhsconfed.org · last yr.Public satisfaction with the NHS has dropped to a new low. But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
Public satisfaction with the NHS has dropped to a new low. But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
2024 BSA Survey data on public satisfaction with the NHS is out today via @thekingsfund.bsky.social & @nuffieldtrust.bsky.social. Results show: ‼️Record dissatisfaction with the NHS ‼️Widespread concern around waiting times ‼️Steepest declines around A&E ‼️72% don't think the NHS has enough staff 🧵1/8
I'm very excited about this - and honoured that @pointofcarefdn.bsky.social have trusted us @pickereurope.bsky.social with this important, high impact programme.
The Point of Care Foundation@pointofcarefdn.bsky.social · last yr.Today we announced that our Experiences of Care programme will transfer to @pickereurope.bsky.social. The move combines our expertise in person centred care methodologies with Picker’s suite of tools and services for improving patient experience. www.pointofcarefoundation.org.uk/news/experie...
The latest HSJ Health Check Podcast is now live! Chris Graham, Chief Executive of Picker, joins the discussion to share insights from the NHS staff survey, explore key findings and outline what they mean for the healthcare workforce. 🎧 Listen here 👉 bit.ly/3Fv7loF #NHS #NHSStaffSurvey #Podcast
HSJ Podcast: The ups and downs of the NHS Staff Survey
This week we take a closer look at the trends in this year's NHS Staff Survey, published yesterday.
bit.ly
I'm obviously biased but this is a fantastic event and well worth entering - it's a wonderful opportunity for teams to be recognised for their work and every year we see incredible, inspiring, examples of best practice. Please do share! #PatientExperience #PersonCentredCare #QualityImprovement
Picker Experience Network@pen-news.bsky.social · last yr.We are delighted to announce that submissions for the 15th annual Picker Experience Network Awards are NOW OPEN FOR SUBMISSIONS! Celebrate excellence in #PatientExperience by sharing your success stories & innovations. Find out more and enter: patientexperiencenetwork.org/awards/
"As a young and intelligent individual, I found navigating the healthcare system challenging. I can only imagine how overwhelming it must be for older adults, those with additional needs or those less familiar with the process." www.pslhub.org/learn/improv... #patientsafety
Navigating the healthcare system as a university student: My personal experience
A university student shares his frustrations of navigating the healthcare system away from home
pslhub.org
Why are some people underrepresented in patient experience research - and what can we do about it? Our (@pickereurope.bsky.social) new paper describes five key barriers to representation - and offers suggestions on reducing these. Full, free paper at 👉 bit.ly/PatientFeedb... 📖 #PatientExperience
Making patient feedback more inclusive: a new way to improve care for all
A new peer-reviewed paper by Picker provides an approach to understanding and tackling under-representation in patient experience research.
bit.ly
Why are some groups underrepresented in patient experience measures? There's more to it than non-response. Really happy to have this paper published. I'm biased but understanding & improving representation strikes me as crucially important to make the most of patient feedback. #PatientExperience
Picker@pickereurope.bsky.social · last yr.To make care person centred for everyone, it is vital that feedback measures are inclusive of all user groups. Full paper 👉 bit.ly/PatientFeedbackPaper [3/3] #PatientExperience #InclusiveCare #DiversityAndInclusion #HealthEquity #PersonCentredCare #PickerInsights #BMJOpen
A valuable report from @healthwatchengland.bsky.social today, showing that many people experience poor NHS care but don't complain. We need a far simpler, better integrated system for complaints across the NHS - at present it is far too difficult for patients to know how to complain and to whom.
Healthwatch England@healthwatchengland.bsky.social · 2y agoAn effective complaints system should be an essential part of improving health services and restoring public satisfaction with the NHS. We need a change in the NHS complaints system. Read our recommendations www.healthwatch.co.uk/news/2025-01...
Making a complaint is a right enshrined in the NHS Constitution. Yet, our new research shows people have low confidence in the NHS complaints system and struggle to navigate it. This prevents them from complaining if they get poor care. Find out more www.healthwatch.co.uk/news/2025-01...
I exited the year in a post of a trio of newer papers so heres a few of the older ones... We used maps to help tailor services to local needs in a quality improvement project that boosted therapy referrals for psychology Https://doi.org/10.1093/pubmed/fds071
📢This morning, the government announced the Elective Reform Plan, which outlines a strategy to reduce the backlog of patients currently waiting for assessment and treatment. Read our response here: bit.ly/ElectiveReformPlan #NHS #PatientExperience #PickerEurope #PersonCentredCare
All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is. 🧪 www.nature.com/articles/d41...
Why probability probably doesn’t exist (but it is useful to act like it does)
All of statistics and much of science depends on probability — an astonishing achievement, considering no one’s really sure what it is.
nature.com
Where did 2024 go? I'm sure it's only been a couple of months since I was writing about my highlights of 2023, but here we are...
Picker@pickereurope.bsky.social · 2y ago🔵2024 has been a year of progress, growth, and collaboration at Picker. We’ve expanded, influenced policy and practice, and driven meaningful improvements in patient care. @chrisgrahamuk.bsky.social reflects on our progress and the exciting work ahead.👉 Read more: bit.ly/Picker2024.
📢Yesterday, the Government provided an update on its #PlanforChange, which includes a commitment to “Build an #NHS Fit for the Future”. @chrisgrahamuk.bsky.social, Group Chief Executive Officer at @pickereurope.bsky.social, has responded to the plan.👇
Very helpful reference list to tackle "Common statistical myths". Will now be saved in my favourites! 😊 #medstats #stats
Darren Dahly@statsepi.bsky.social · 2y ago
▶️ NHS England is looking for two lived experience partners who use or who have recently used services in the NHS in England, or their carers. Aim of role is to help “strengthen the listening culture across the NHS and drive improvement”. 💴 Participation payment available. 📆 Closes: 08/12/24
NHS England » Application information pack for lived experience partners – People and Communities Division: strengthening the listening culture across the NHS to drive improvement
Part 1: introduction Thank you for your interest in becoming a lived experience partner (LEP) with NHS England. Working in partnership with people and communities creates a much better chance of ensur...
england.nhs.uk
Study Protocol Exploring how health inequalities are conceptualised and measured in patient experience surveys in acute care: a protocol for a scoping review hrbopenresearch.org/articles/7-74
HRB Open Research Article: Exploring how health inequalities are conceptualised and measured in patient experience surveys in acute care: a protocol for a scoping review.
Read the latest article version by David Healy, John Gilmore, Jenny King, Jenny McSharry, Oonagh Meade, Éidín Ní Shé, Lorna Sweeney, Conor Foley, Chris Noone, at HRB Open Research.
hrbopenresearch.org
The 2024 #NHS Maternity Survey, coordinated by @pickereurope.bsky.social, highlights ongoing issues in maternity care despite some improvements. Picker's Chief Research Officer, Jenny King, emphasises the need for continued efforts for high-quality, person centred care. 👉 bit.ly/2024MaternitySurvey
If you're interested, here's my analysis of the LGBTQ+ data within the latest NHS staff survey which I wrote in May. www.nhsemployers.org/articles/lgb....
The LGBTQ+ staff experience gap
The growing LGBTQ+ staff experience gap is a recruitment and retention risk for the NHS, writes Dr Layla McCay.
nhsemployers.org
You see it especially with GP access. People think like "I called my GP, a receptionist told me I should sort myself out at home. Got even worse, called again, same receptionist told me to go to A&E. How can I possibly trust anything anyone in the practice ever says?"
Squares with something I noticed a lot in my own work: if you wait a long time for care and the process of accessing it is frustrating /user-unfriendly, you are less likely to trust that the care is good when you finally get to it.
Chris Graham@chrisgrahamuk.bsky.social · 2y agoCQC have published the 2024 urgent & emergency care experience survey - see www.cqc.org.uk/publications... for full results. Headlines: - Long waits associated with worse experiences of care across the board - Poor experience of communication, involvement, etc More below: 🧵 #patientexperience
