A 19-year gap in healthy life expectancy currently divides the poorest and richest communities in the UK. This gap is not an accident. It is an active health emergency driven by severe pressures on living standards. Read this blog on our findings and what action we're calling for ⤵️ bit.ly/4y1NGTH

The cost of living crisis is a health crisis

A 19-year gap in healthy life expectancy currently divides the poorest and richest communities in the UK. This gap is not an accident. It…

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Stop relying on AI chatbots for customer care and guarantee the “right to talk to a human”, @citizensadvice.bsky.social has urged essential service providers, as research found they wasted time, caused stress and delayed problem solving for more than half of users⤵️ https://bit.ly/46WiNEx

Stop relying on AI chatbots for customer care, UK banks and energy firms told

Citizens Advice says providers of essential services such as energy, banking, phone and internet should guarantee the ‘right to talk to a human’

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This summer has brought political changes, a new Prime Minister and a wave of announcements about the issues affecting people’s lives. But has anything actually changed for households? Join us as we reflect on this alongside the latest Citizens Advice data on 24 September ➡️ https://bit.ly/46pwyei

Excellent report setting out the case for the introduction of Companion Passes for disabled people across Greater Manchester’s transport network. This would make a big difference to many of the people we support ❤️ shorturl.at/hhuId @greatermcr.bsky.social @mayorofgm.bsky.social

🚨 New research published today: More than 1.1 million low-income families are facing an acute cost-of-housing crunch as the gap between cheap local rents and the benefit support private renters can claim is set to reach a record high this October 👇️ buff.ly/nFQiNcO

Seeking help can feel daunting- especially when you aren't sure where to turn. A recent 5⭐ Google review from a Rochdale drop-in reminded us why bringing face-to-face advice directly into local community spaces matters so much. No one should have to navigate tough times alone.

It's Gas Safety Week! ⚠️ Unsafe gas appliances can put you at risk from carbon monoxide poisoning, gas leaks, fires and explosions. Find out more about keeping yourself and your home safe at: www.gassaferegister.co.uk/gassafetyweek/ #GasSafetyWeek

Navigating Universal Credit can feel overwhelming, but you don't have to do it alone 💙 This #WeAreCitizensAdvice Week, our Help to Claim Adviser Michael shares a look behind the scenes at how we support people through the claims process every single day. Find out more 👉 https://bit.ly/4A0Clok

Nearly 1 million young people in the UK are currently not in education, employment or training. If you know a young person struggling with the job hunt, our new advice blog covers practical steps on CVs, financial help, and mental health support ⬇️ https://bit.ly/3UCvJfz

Ask Citizens Advice…

I finished school in the summer and since then I’ve applied for countless jobs, but I’m not having any luck — most companies don’t even…

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We believe no one should have to face problems and challenges in life alone. 💙 We’re here for you with free and practical advice you can really trust, when you really need it. Find out more about how we can support you, on our website ⤵️ https://bit.ly/4i8Br2C #WeAreCitizensAdvice

🌪️ Young adulthood brings big firsts- first jobs, first tenancy, first time managing a budget. When life gets complicated, we're here to make it simpler. Read our blog on support for young adults: bit.ly/4sk8eUa Get advice and support via WhatsApp, phone, or in person: citizensadvicesort.org.uk

🏡 When you put your trust in a trader and they don’t meet your expectations it can be really frustrating. Our advice can help you get the problem fixed or get some money back ⤵️ https://shorturl.at/xTx5U #Consumer #ConsumerRights

Today’s @ofgem.gov.uk price cap rise pushes energy prices to a 3-year high. Ofgem Announcement: https://shorturl.at/UnHG8 Our response 👇

📱 Over 14 million UK adults face barriers to accessing online services- even though most day-to-day problems now require digital support to resolve. That’s why we’ve spent this summer talking to our advisers to explore how digital exclusion impacts local people and the advice services they rely on.

When we support our people, our communities benefit💡 In our latest blog, Nikita reflects on her growth at Citizens Advice SORT and what life on the frontline of energy advice looks like - from emergency fuel aid to tackling the root causes of energy debt. Nikita's story ➡️ https://bit.ly/4zujXEc

📢 Join our Team! We are an ambitious organisation determined to deliver the best quality services to the communities we serve. We support tens of thousands of people every year. Learn more about our Business Analyst role ⤵️ https://bit.ly/3TTB0iM

We spoke to @goodmorningbritain.bsky.social about free school meals in England - more kids will be eligible from Sept but many families aren't aware. 'We are calling on govt depts to step up and make sure they do the job properly... schools and local authorities don't know who's newly eligible.'

Youth debt isn't a failure of personal budgeting. It's the result of a broken system. Our frontline data shows that young adults face structural barriers and a system stacked against them. Our latest article explores why we need urgent reform to #TurnTheTide on youth debt 👉 https://bit.ly/3SpigHm

Starting on the Back Foot: The Rising Tide of Youth Debt

When we look at the economic challenges facing the next generation, it is easy to run into familiar stereotypes. Public perception often defaults to a narrative of personal failing - the idea that you...

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Facing a serious health challenge is hard enough. Navigating the benefits system shouldn't make it harder. ✅ We helped *Marie with a PIP review, then spotted a missing disability premium in their ESA claim, securing a life-changing £27,500 back payment. *Name changed to protect identity

For too long, consumers have been tricked into paying for unwanted subscriptions & hidden fees, costing millions. We welcome government action to tackle subscription traps and stop sneaky tactics catching people out ⤵️ https://shorturl.at/8DMS1 @citizensadvice.bsky.social @theguardian.com

Burnham vows crackdown on ‘rip-off’ business practices to ease cost of living

First of PM’s ‘everyday fixes’ to be banning fake discounts and making it easier to cancel unwanted subscriptions

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It's not right that people are having to turn to food banks just to survive. But together, we can change this. 💚

When we think of a "crisis," we picture something temporary. But for many of the households we support, crisis isn't an exception anymore—it’s the everyday baseline. To #TurnTheTide, we need decisive action on 3 core areas: energy, rent, and debt. 🧵 1/2

Is the summer heat making your home feel like an oven? 🥵 From quick, budget-friendly wins to long-term insulation advice, we’ve put together a guide to help you cool down ⤵️ https://bit.ly/3SakB8M

⬆️ Debt is now at record levels for the people we help, as prices keep rising but incomes don’t. A problem this big needs bold solutions. The government must #TurnTheTide on the biggest drains on people’s budgets - energy, rent, and debt. Read more: https://bit.ly/4eWFL1M

❌ One big myth we see is that if you're working, you can't get benefits. We helped *Maia who lost one of their jobs due to illness and was struggling to pay their bills. A quick check showed they could get Universal Credit- more than doubling their income. Claiming UC: https://bit.ly/4eOmlNG

⚠️ As online scams and cyber threats continue to increase, access to trusted information and support has never been more important. Find out more about staying safe online and where to seek help if you are affected by cybercrime ➡️ https://bit.ly/4vGGTgc

💡 The Priority Services Register offers vital support when things go wrong. But no one should have to repeat their needs to every single provider. A 'Tell Us Once' service would make accessing potentially life-saving support much simpler. Here's what needs to happen to get there ⤵️ bit.ly/4fBhXBV

A quick win for a new government — a multi-sector Priority Services Register

“A really quick win would be a multi-sector Priority Services Register…Rather than having to contact every single utility that you have…

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🖊️ Ahead of the GM Mayoral By-Election on July 30, Citizens Advice services across the region have shared an Open Letter with the candidates. We look forward to working alongside the next Mayor to support our shared regional goals. Read it here: https://shorturl.at/GAzp6 @citizensadvice.bsky.social

Andy Burnham has made his first speech as Prime Minister, and will be announcing his cost-of-living plans tomorrow. At Citizens Advice, we believe it's time for the government to #TurnTheTide on the biggest drains on people's budgets - energy, housing and debt.

The cost of living crisis is no longer a one-off event. It’s a monthly reality for millions. We need to turn the tide on energy, housing and debt before it’s too late. This blog from @citizensadvice.bsky.social outlines why this should be the no.1 priority for the government➡️ https://bit.ly/44Nb7U1

It’s time to turn the tide

The cost of living crisis is no longer a one-off event. It’s a monthly reality for millions. We need to turn the tide on energy, housing…

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