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Simon Morgan-Wilson

@officeofwilson.com

Actual life: Wanderings! Art, design! Buildings! Bridges! Running! Music! GTFC! etc etc! Work: Product and service person. 📍From Grimsby 🏠 Saltaire, W Yorkshire, UK Previously just Simon Wilson, then married @texmac.bsky.social www.officeofwilson.com

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Simon Morgan-Wilson@officeofwilson.com · 4d ago

A very good tour guide is very much like a very good service designer. Accepts a line has been drawn, that’s the past, we are where we are, v good at talking about it from multiple angles, gets everyone in the same place, has discussions etc

Simon Morgan-Wilson@officeofwilson.com · 7d ago

That line from The Dark Knight — you either die a hero, or you live long enough to see yourself become the villain — is actually about surviving another showing at Bradford Cineworld, but this time when I got home I immediately ordered a massive TV so I don’t have to endure cinema audiences again

History and Heritage Yorkshire@handhyorkshire.bsky.social · last wk.

My piece for @yorkshirebylines.co.uk is still available. The real problem was abandonment. When the pits closed and the mills shut down, it wasn't just jobs that were lost they also lost their banks, their community centres, their local shops and their sense of pride.

Yorkshire Bylines@yorkshirebylines.co.uk · last wk.

The root of the anger: Why post-industrial towns blame the wrong scapegoat Decades of economic neglect have fuelled anger in many post-industrial towns, but often towards the wrong target By John Heywood

Mark Dalgarno@markdalgarno.bsky.social · last wk.

Just over 2 months to go until the 15th edition of Agile Cambridge (UK). Event programme: agilecambridge.net/programme-2026 Keynotes: Geoff Watts, Jenny Martin and Alicia Juarrero: agilecambridge.net/keynotes 1&2 day tickets, including freelancer tickets: agilecambridge.net/tickets

Agile Cambridge

Agile Cambridge 2026 - the UK's longest-running practitioner-led agile and lean conference. 15th edition, Wednesday 30 September and Thursday 1 October 2026, Churchill College, Cambridge University.

agilecambridge.net

Kirsty Grainger @kirstygrainger.bsky.social · last wk.

Earlier this year UKRI launched a funding call to invest £40M in ONE AI lab. www.ukri.org/opportunity/... For some unknown reason they decided to fund TWO AI labs at the cost of £60M. An extra £20M. Just found. That's the equivalent of 7 more years of Jodrell Bank. www.ukri.org/news/ukri-la...

UKRI launches two AI research labs to stay ahead in global race

Two new labs will back British researchers to develop next generation artificial intelligence (AI) systems, helping secure the UK’s position as a global leader.

ukri.org

Astronomer Royal for Scotland | Catherine Heymans@astroroyalscot.bsky.social · last wk.

I'm absolutely devastated for colleagues at Jodrell Bank who found out this morning that funding for the UK's e-MERLIN radio telescope array will be terminated. This is a short-sighted move, to save a tiny fraction of the overall UK science budget. #SaveJodrellBank 🔭🧪 www.bbc.co.uk/news/article...

Simon Morgan-Wilson@officeofwilson.com · 2w ago

That thing when you get YouTube up on your TV, get New Order’s Crystal on and about 20 minutes later you’ve been through Throwing Muse’s Not Too Soon and onto Depeche Mode’s Policy of Truth — and how great was Friday night post pub MTV2

Simon Morgan-Wilson@officeofwilson.com · 2w ago

Can’t believe it’s got this late in the day and no one else has mentioned Fremantle’s 112-42 win over the West Coast Eagles. It’s was something like 40-30 at half time too. 💪🏼

Simon Morgan-Wilson@officeofwilson.com · 2w ago

Services that rely only on notifications on your phone interface from that service's app seem... living in their own world. I regularly miss notifications, despite being strict what notifications are allowed - and also because I am not always looking at my phone waiting for a notification to appear.

Jeni Tennison@jenitennison.com · 2w ago

Exhibit A: British Gas explains how it's the customers' fault that they're cutting 1,300 call centre staff - people just prefer chat bots! Exhibit B: Trustpilot summary of reviews of British Gas customer service: frustration of being forced into online channels and unable to speak to a person.

But Chris O’Shea, the company’s chief executive, insisted that the changes were being made because customers preferred to take their queries to digital channels rather than people. “AI isn’t driving these particular job reductions; that’s mainly due to changing customer behaviour,” he said. “What we’re seeing just now is over 90% of our customers actually use digital channels in the first instance, and we’ve seen a 20% reduction in customer calls, so this simply reflects the changing customer behaviour. “We’ve got to reflect the changes in customer behaviour. We expect to grow more jobs around our digital interface, and maybe having fewer people on the phones.”Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness, professionalism, and clear communication from agents and engineers, who explained everything and resolved issues quickly. Reviewers appreciated the ease of booking appointments, prompt confirmations, and the availability of out-of-hours support. However, a significant number of consumers expressed frustration with the inability to speak to a person, being redirected to online channels, and a lack of follow-through on promised callbacks. Many also reported issues with conflicting information, unaddressed complaints, and a perceived lack of care or understanding from customer service representatives, leading to prolonged unresolved problems and financial concerns.
Simon Morgan-Wilson@officeofwilson.com · 2w ago

Can't move on LinkedIn for people sharing their reckons on DSIT's being scrapped/merged -- and people showing off their selfies with Andy Burnham. Of course. Always the selfies with LinkedIn innit.

Simon Morgan-Wilson@officeofwilson.com · 3w ago

In things I absolutely love: 1. Ancient Greek culture 2. Including The Odyssey 3. My amazing daughter, Emily Wilson 4. The translation of The Odyssey by Emily Wilson, who is not my daughter 5. Every interview with the not-my-daughter Emily Wilson www.telegraph.co.uk/books/author...

Emily Wilson on the ‘toxic’ reaction to her radical Odyssey translation

Rumoured to be a source for Nolan’s film, Wilson’s modern English version of Homer’s epic has become a culture wars battleground

telegraph.co.uk