Darren Shaw

@whitespark.ca

🔹 Founder of whitespark.ca/bluesky: local SEO software and services. 🔹 Local SEO educator with 36,000+ newsletter subscribers, 8,000+ YouTube subscribers, and 2,000+ email course sign-ups. 🔹 In charge of the annual Local Search Ranking Factors Survey

🚨 ChatGPT just got access to Yelp’s 330 million local business reviews: Yelp is licensing its reviews, ratings, photos, and business information to OpenAI, giving ChatGPT real-time data for local recommendations.

🚨 Huge Search Console update: Businesses worldwide can now track how their Instagram, TikTok, YouTube, and X content performs across Google Search, Discover, and Google News.

ChatGPT has a hidden field that tells you WHERE it searches for data before returning an answer. @markwilliamscook.com dug into what happens behind the scenes when ChatGPT searches the web, and he found this hidden label called "result_source."

A massive study of LLM visibility factors by Ben Wills analyzed 403,000 prompts across 10 different AI models to identify what correlates with being recommended by AI. Amy Toman (@bubblesup.bsky.social) and I discuss this in detail on today’s episode of the Whitespark Local Update podcast.

How Reddit convinced AI that JD Vance died of rabies (he didn’t actually die of rabies): Reddit users flooded the subreddit r/poisonai with posts and comments repeating the same fake story. Then, other websites picked it up.

Your Google Business Profile categories are helping Google’s AI understand what your business actually does. And as AI queries become more specific, your categories matter more than ever. Here’s what to do:

This is one of the coolest things on Google Maps, but most businesses can’t get it. It’s called Immersive View, and you can’t have it unless Google invites you to the program, but here’s a brilliant trick to create a similar effect on your Google Business Profile:

🚨 This nasty new Google Maps loophole could tank your Service Area Business’s rankings (but could maybe also be used to fix a tanked SAB).

Your reviews are doing a lot more than helping your customers make a decision. They’re teaching Google and AI about your business: - What the business actually does - Which services they are known for - What problems they solve - Why customers recommend them

Google just told us how AI agents actually see your website, and it’s not just what humans see on the screen. They’re accessing a hidden version of your page called the Accessibility Tree.

This is the downside of letting Google’s AI review filter make decisions without enough human context: I just watched a video from a dad asking Google to restore the reviews on his daughter's memorial, Hannah’s Daffodils.

If Google’s refusing to index your pages, there's still a way to stay visible online. When people search with AI tools, the answers they get often cite social media posts, sometimes even more than traditional website pages.

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The review you got might be bad. But your reply could make it worse if you do not know what you are doing. Negative reviews matter more than ever.

This is one of the easiest ways to help Google’s AI understand your business:  Add Services to your Google Business Profile. People are asking AI increasingly specific questions.

These 8 simple habits helped grow my social following to 66,000+ across multiple platforms: 1. Stay active before and after you post. Reply to comments, engage with other people’s content, and do not just disappear after hitting publish.

Everyone is obsessed with getting recommended by AI. But THIS matters more. A new Yext study found that only 5% of people go directly from an AI recommendation to making a purchase. Everyone else is doing some version of what Yext calls the “verification loop”.

AI is eating itself, and that’s good news for small local businesses. When everyone uses AI for their content and branding, they start sounding the same. This is amazing for local businesses because your real differentiators are harder to copy:

It’s 2026. You need to stop ignoring your business’s social media accounts. A lot of small businesses started posting a few years ago, gave up after a couple of months, and have not touched their accounts since.

We now have a grid tracker that tracks EVERYTHING about your competitors - their rankings, review growth, categories, business name changes, their mom’s last name (ok maybe not that), you name it. I am excited to announce the new Analyze tab in Whitespark’s Local Ranking Grids.

I asked ChatGPT, Claude, and Gemini the exact same question about a local business, and they all gave me a different answer. I asked: “Does Texas Coffee Traders Cafe offer sugar-free drinks?”

AI search engines are dumber than you think. You need to spell things out for them, or they will just ignore you and cite your competitor instead.

Google is bringing back GBP Messaging - with an AI chatbot for your business. Native messaging is coming back to Google Business Profiles, but now, with an AI agent that answers customer questions based on data from your profile and your website.