In which I share my anxiety that AI agents will arrive gradually, then all at once. Like bankruptcy. loosemore.com/2026/10/26/h...

Here be dragons

As you know, I’m somewhat obsessed about the arrival of personal AI Agents, like Meta’s Muse. They’ve been a possibility that has excited me since I was an editor at Wired in the …

loosemore.com

I wrote a thing about Wales 🫣 adrian-ortega.medium.com/be-bold-is-n...

‘Be bold’ is not a change strategy

Why changing how we work means changing the organisations we work in.

adrian-ortega.medium.com

Mérida in Extremadura is a beautiful little place. So many layers of history - Roman, Islamic, Visigothic. Que bonito.

New job role at GDS: Deputy Director for Digital Standards and Inclusive Design. Deadline end of 8th October. Public sector only... Come be my boss! If you're nice, and good. www.civilservicejobs.service.gov.uk/csr/index.cg...

A huge thank you to our friends & co-organisers @transform.wales; Cath & Damien (Welsh Revenue Authority), Bec & Lee (Shared Resource Service), @daivaughan.uk & @jocarter.bsky.social for great presentations; & everyone who came to @transformgovtalks.bsky.social Cymru last night Diolch yn fawr iawn!

TGT Cymru: TransformGov Talks x Transform Wales September 2026

Hi everyone,

medium.com

Here's the latest from the NHS Wales App team on exploring test result designs, and the things we learnt along the way. dhcw.nhs.wales/news/behind-...

Please can we stop referring to Welsh language public services as "translations" and start talking about bilingual design? 🏴󠁧󠁢󠁷󠁬󠁳󠁿

It's been a while! But I wrote some weeknotes - this time on: - Service Patterns and the Lab - what gets in the way - governing change - designing the conditions around delivery, and the spaces the work needs bit.ly/4it1rpB

Weeknotes: 13 September 2026

It’s been a while since my last monthnotes in May, and those came two months after the previous ones.

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We’re recruiting a Senior User Researcher at Public Health Wales. This is an opportunity to help embed user research as a core part of how we design and deliver healthcare services, not an afterthought. Reach out if you'd like to know more about the role www.healthjobsuk.com/job/UK/Cardi...

March monthnotes are up. Last ones as CDPS. From tomorrow, we become DPSW. End of an era. - Order and structure need energy - From outputs to change - Thinking in the open - Lifeworlds and the death of the author Cautiously optimistic. A bit tired. A bit excited. bit.ly/47Ajowb

Monthnotes: March 2026

That’s a wrap.

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Dusty mindfulness

Nia Campbell@niacampbell.bsky.social · 8mo ago

On the topic of automated transcriptions, my dad leaves me voicemails in Welsh and my phone has recently started transcribing them as if they were English. He usually follows a similar format: Shwmae Nia, it's dad. I'm calling about X. Give me a call. Okay. These are my faves:

February monthnotes are up. Transitional month. More adjustment than momentum. - Service pattern ontology + shared language - Service manual, from product to function - Service Design Cymru in person - Accidental vacuums - To climb fast, slow down - Forms. So many forms Have a read! bit.ly/4lnkYHD

Monthnotes: February 2026

February has been intense.

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The Civil Service has a new Cabinet Secretary at a time where the bureaucracy faces a stark choice between reform and Reform. It needs a new story for state capacity, a Northcote-Trevelyan review for the C21st, and new institutions to break inertia. andrewgreenway.substack.com/p/in-permane...

In permanence crisis

An argument for state capacity and civil service reform

andrewgreenway.substack.com

Great to see our work referenced in the wild! The service pattern library: digitalpublicservices.gov.wales/service-patt...

Priyanca a11y 🌈@priyanca.bsky.social · 9mo ago

Inspiring work on creating a service pattern library for Wales by @cdps.bsky.social They have shared patterns for booking and application journeys Thanks to Liam C for sharing this

The FM told @willhaycardiff.bsky.social she's frustrated with the pace of digital transformation. We are too. The problem is systemic - we have an environment where it is easier to talk about change than to actually do it. Read our response, and how to fix it.

Bit worried by this quote from @prifweinidog.gov.wales on the For Wales See Wales podcast “… it may be that having the state to do the technology bit is not the most sensible option.”

Really excited to share a thing I've been working on: a new book from @publicdigital.bsky.social on shaping technology for transformation. Tech is a fundamental part of every organisation - but they're often hamstrung by layers of digital geology, alongside huge pressure to chase the latest hype.

My book, Accessibility For Everyone, is now free and online as a website. accessibilityforeveryone.site The book was first published by A Book Apart in 2017 but it holds up! It covers web accessibility for designers, developers, content folks, and really everyone who works in tech.

Accessibility For Everyone by Laura Kalbag

Read the book online for free.

accessibilityforeveryone.site

I published an end-of-year review for 2025. Then I forgot to share it. It’s personal, a bit rambling, and mostly about turning 40, Japan, work, rest, and reclaiming my attention. Here it is if you fancy a read: bit.ly/49G2JbY

End of year review 2025

Apparently this end-of-year review format was created by Molly Steenson in 2005. I came across it via content designer Luis Montanha´s End…

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Can we start adopting this worldwide please?

Heledd Quaeck@helivans.bsky.social · 10mo ago

“The tradition is gaining interest” - @adrianortega.bsky.social @niacampbell.bsky.social www.northwaleschronicle.co.uk/news/2573127...

December monthnotes! A short but intense month to close the year: - service manual + Future Generations Act - service pattern library going live - fundamental user needs and invisible work - boundaries, attention, and small culture shifts Take a look! medium.com/@adrian-orte...

Monthnotes: December 2025

December was short work‑wise, but intense. I wrapped up around mid‑month and headed to Spain to spend the holidays with family.

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November felt long and short. Monthnotes on appraisals, role shifts, events, Service Manual progress, and a definition of digital. → bit.ly/MonthnotesNo...

Monthnote: November 2025

November felt long and short at the same time — a month where a lot moved, some visibly and some quietly in the background.

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Sunday thoughts on small acts of maintenance. medium.com/@niacampbell...

Small acts of maintenance

Maintenance is work, but it’s also care.

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Last week I shared my 3 laws of form design. Here’s a breakdown of the first law which is perfectly captured by a question one of my subscribers asked me: “How can we bring joy to people who use enterprise applications for 40 hours a week?”

Please can we stop with "Knowledge Hubs". They just don't work. They are never invested in. They are not publicised. They are out of date the second you launch it. You have to build knowledge exchange and sharing into your working practices. Making it a standalone thing DOES NOT WORK.

Never forget

🔥 Exciting news...early bird tickets for #CampDigital 2026 are now available! We're back at the RNCM on Thurs 7th May, and we've already confirmed some fantastic speakers and workshops (with more TBA)! Check out our lineup so far, and book early birds at: www.nexerdigital.com/camp-digital...

October monthnotes are up! This time: – Finalising new guidance for the Service Manual – Service patterns and a Design System chat – Community sessions and team away days – Flywheels and solving the right problem Take a look! bit.ly/3Lm5up9

Monthnotes: October 2025

Back from the annual raclette weekend in West Wales and somehow it’s already November. October disappeared fast — spooky season came and…

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Job change note - I’ve been a consultant in a commercial agency for 2 years. I’ve worked with companies, for international organisations, local government, national government and local government. This is what I’ve learned medium.com/@jack.garfin...

Two year note

The last time I finished a role, I wrote about it. It was a useful thing to do and look back on. So, here I am again — I’ve been a…

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