Chris Oliver
@chrisoliver.co
Service designer interested in movies, TV, gaming, tech, and photography | Created Monster List of UX Books: colvr.co/uxbks | Portfolio: chrisoliver.co | Social: linksta.cc/@chrisoliver | he/him #ServiceDesign #UserResearch #CX #UX #design #accessibility
At the Bad Services Corporation we have 15 principles of Bad Service Design We’re rolling out our training today over the next few months, principle by principle Take a seat, grab a pen+paper Principle #1: A bad service is hard to find good.services/writing/a-ba...
“you can’t collaborate with #AI in the same way you can’t collaborate with a bus.” “when we let a computer think for us, we put a gun to the head of civilization.” www.theguardian.com/books/ng-int...
‘I hate what AI is doing to the minds and happiness of the young’: Katherine Rundell on the view from the classroom | Books | The Guardian
Education is at a crossroads, argues the author and academic. Should we embrace new technology in the name of efficiency, or is it time to fight back?
theguardian.com
In general the amount of steps to unsubscribe for things is the sort of thing I'd have tracked back when I used to post regular on twitter about hostile design patterns. All that dark patterns stuff and we basically lost the plot, hostile interaction architecture won. AI will supercharge it.
business goose🪿@goose.art · last wk.pretty incredible how it takes 1 click to pay with paypal and then - 3 clicks to find your subscriptions ( settings > payments > autopay) + - 4 clicks to cancel a subscription (name > stop paying > are you sure? > give a reason ) 7 clicks!! to cancel one. plus you need to read all the menus...
Findings from digital services retros with 100+ individuals and recommendations for better digital service teams in government #CivicTech #ServiceDesign #DesignSky fas.org/publication/...
How to Build Better Digital Service Teams, Initiatives, and Results
The digital government field has an opportunity to build a more responsive and resilient government by pushing into new frontiers, with new tools, approaches, and even organizations that don’t exist y...
fas.org
Colorado published a strategy to reset its Office of Information Technology, moving the state from a project-based operating model governed by time, scope, and budget to a product-based one governed by outcomes and customer value. 1/2 #CivicTech www.eatingpolicy.com/p/the-digita...
The Digital Service Was Never the Point
Colorado becomes first state to commit to the product model at scale
eatingpolicy.com
This is a wild read about the strange hell that is training AI models. #AI #GenAI www.wired.com/story/i-work...
I Work in Hollywood. Everyone Who Used to Make TV Is Now Secretly Training AI | WIRED
For screenwriters like me—and job seekers all over—AI gig work is the new waiting tables. In eight months, I’ve done 20 of these soul-crushing contracts for five different platforms. It’s bad.
wired.com
It was all knocks on Marvel at the 'Spaceballs: The New Ones' Panel at Comic-Con
'Spaceballs: The New One' Parodies Marvel Panels at Comic-Con
It was all knocks on Marvel at the 'Spaceballs: The New Ones' Panel at Comic-Con
bit.ly
Yet another reason not to work in Silicon Valley. It’s becoming increasingly common to use AI apps to record and transcribe every conversation and not always with consent. #AI #privacy www.wsj.com/lifestyle/wo...
This is Chubbers. He is catching a wave. But more importantly, catching a vibe. 14/10 (IG: nataliepaigebentley)
Wildlife photographers are using generative AI to edit (or completely fabricate) photos of birds, which scientists warn could undermine the credibility of citizen science databases. #AI #genAI #photography #WildlifePhotography #BirdResearch #science petapixel.com/2026/07/20/s...
Scientists Warn Wildlife Photographers’ AI-Enhanced Bird Photos Could Threaten Research | PetaPixel
'Wildlife photographers can be quite obsessed with getting a beautiful photo.'
petapixel.com
If anyone who uses Meta smartglasses thinks they look like anything other than this to the rest of us they need to give their head a wobble.
The Guardian@theguardian.com · 4w agoMeta’s smartglasses mean any child can be covertly filmed. In the age of AI, how do we tackle that risk?
Reminder to change your a/c filter after this awful air quality, even if you aren't due for a replacement for a while 🫠
“Research is not valuable only because it generates insights. It is valuable because it changes the people who participate in it.” Why Human-Led Research Still Matters in the Age of AI #UserResearch #DesignResearch #UX #design #ServiceDesign #HCD #DesignSky www.nngroup.com/articles/hum...
Why Human-Led Research Still Matters in the Age of AI - NN/G
Even if AI matches researcher-output quality, human-led research will remain essential — the team learning from observing users can't be outsourced.
nngroup.com
A SaaS company that decides to 10x my subscription cost vastly overestimates their importance in my life.
“Putting an early-career researcher on a low [research]-adoption product is not a development opportunity. It is a setup for burnout that leadership will eventually misread as a performance problem.” 1/2 #UserResearch #UX #design #DesignSky www.nngroup.com/articles/ras...
Using RAS to Guide UX Research Resource Allocation and Strategy - NN/G
RAS helps managers allocate resources based on actual impact, shifting focus from outputs to outcomes and enabling data-driven UX strategies.
nngroup.com
WOW!!! Tuesday night was absolutely incredible at our London Launch Party We were completely packed out with standing room only, and it was hotter than the sun but what an amazing evening with such good vibes all round.
The Recommendation-Adoption Score for tracking the adoption of user research recommendations: www.nngroup.com/articles/rec... #UserResearch #UX #design #DesignSky
The Recommendation-Adoption Score - NN/G
Use the RAS (Recommendation-Adoption Score) to track how much research value reaches your user.
nngroup.com
Happy 100th birthday to Mel Brooks
‘Say yes and never do it’ Mel Brooks knew how to deal with the studios
![That’s probably the most famous scene in the movie, the campfire scene.
I know. He said, “You can’t punch a horse.” I said, “You’ll never see it again.” I kept saying, “You’re absolutely right. It’s out!” Then, when he left, I crumpled up all his notes, and I tossed it in the wastepaper basket. And John Calley, who was running [production at] Warner Bros. at the time, said, “Good filing.” That was the end of it. You say yes, and you never do it.
That’s great advice for life.
It is. Don’t fight them. Don’t waste your time struggling with them and trying to make sense to them. They’ll never understand.](https://cdn.bsky.app/img/feed_thumbnail/plain/did:plc:yvbszlkc7d75ixkid5g2zmw7/bafkreiar4z6n6pfk7wob2gznv6l6euw7ltxbetgto5drfd4wqzjalldp5m)
The craziest thing you need to know about Mel Brooks is that in 1974, he released two of the funniest and most iconic films of all time. Even wilder (no relation to Gene, who's in both flicks), Mel Brooks began shooting Young Frankenstein less than two weeks after Blazing Saddles opened.
Ford has rehired hundreds of senior engineers after replacing them with AI backfired and has cost the company billions of dollars. AI adoption is blamed for Ford being the most recalled automaker in the U.S. with 51 recalls covering over 11 million vehicles in the first half of 2026 alone.
Happy 100th birthday, Mel Brooks! I wrote about the GOAT: www.theatlantic.com/culture/2026...
Thank God for Mel Brooks
Happy 100th birthday to the funniest man who ever lived.
theatlantic.com
Still blazing after all these years: Mel Brooks at 100
Still blazing after all these years: Mel Brooks at 100
The director of The Producers hits his century as a uniquely beloved entertainer who embodies his conviction that ‘comedy is the opposite of death’
theguardian.com