Hard disagree 🤬. Give me a human over AI anytime - with bonus points if they can diverge from the script… www.theguardian.com/business/202...
‘Customers prefer AI chatbots,’ says British Gas owner as 1,300 call centre jobs axed
CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins
theguardian.com