Peter Jordan

@peterbjordan.bsky.social

Walking, meditation, transport, geography. Digital professional. Product mgmt, digital analysis, findability, search, content strategy.

A new housing development under construction in the Netherlands The cycle infrastructure is already in place, complete with junctions ready to connect to future homes, along with dedicated bus lanes Active and sustainable travel is planned from the very beginning, not bolted on as an afterthought

Last night I dreamt I was some sort of trainee pub landlord and Andy Burnham, the actual landlord, said I wasn't ready to run the pub. I guess pub landlord is a reasonable metaphor for running the country.

Efforts to conflate the Spain -Morocco borders in Africa with the outer border of the EU have been epic today. Sure, they suit a certain narrative, but they needs to be pushed back vigourously. There is no free movement from Ceuta and Melilla to the European continent.

Glad someone senior from the sector is pushing back. Labour MPs need to understand the serious real anger from graduates and the people who produce them. And the dangerous financial situation they have allowed to fester, or indeed worsened, in one of Britain’s leading sectors.

Labour has harmed universities as much as Trump, London School of Economics head says

LSE vice-chancellor Larry Kramer points to domestic student fees freeze, international student limits and rise in employers’ national insurance

ft.com

Fix the schools - and you'll fix the city. Meanwhile, Paris has now 300 "rue aux écoles". These are school street where walking, playing, relaxing and cycling is allowed, and driving is forbidden. Around 50% of all public nursery and elementary schools in Paris now have a school street in front.

Bild

I like the granularity of this calculator by @dantaylorwatt.com of your personal AI environmental footprint. I find the moral panic about AI on ecological grounds a bit tiresome so it's good to have some apparently well-sourced data to work with: www.dantaylorwatt.com/ai/ai-enviro...

AI Environmental Impact Calculator

Estimate the energy, carbon and water footprint of your AI use: chatbots, image generation, video generation and agentic coding. Based on published 2025-26 measurements.

dantaylorwatt.com

Exhibit A: British Gas explains how it's the customers' fault that they're cutting 1,300 call centre staff - people just prefer chat bots! Exhibit B: Trustpilot summary of reviews of British Gas customer service: frustration of being forced into online channels and unable to speak to a person.

But Chris O’Shea, the company’s chief executive, insisted that the changes were being made because customers preferred to take their queries to digital channels rather than people.

“AI isn’t driving these particular job reductions; that’s mainly due to changing customer behaviour,” he said. “What we’re seeing just now is over 90% of our customers actually use digital channels in the first instance, and we’ve seen a 20% reduction in customer calls, so this simply reflects the changing customer behaviour.

“We’ve got to reflect the changes in customer behaviour. We expect to grow more jobs around our digital interface, and maybe having fewer people on the phones.”Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness, professionalism, and clear communication from agents and engineers, who explained everything and resolved issues quickly. Reviewers appreciated the ease of booking appointments, prompt confirmations, and the availability of out-of-hours support. However, a significant number of consumers expressed frustration with the inability to speak to a person, being redirected to online channels, and a lack of follow-through on promised callbacks. Many also reported issues with conflicting information, unaddressed complaints, and a perceived lack of care or understanding from customer service representatives, leading to prolonged unresolved problems and financial concerns.

As many of us wonder what’s happening with what used to be GDS, the “they forgot it existed” explanation is the most plausible one for me. Ministers now focus on “give lots of money to AI techbros”. “Digital” has the same level of attention as basket weaving - nice but historic. #GovDesign

Mark O’Neill 🐻@radiobeartime.com · 2w ago

I beg readers not to try and work out why parts of government are being moved between departments. THERE ARE NO LOGICAL REASONS! DECC was made part of BEIS simply because May forgot it existed.

It's hardly the biggest issue in all of this but this machinery of government kerfuffle is going to expose the short-sightedness of tying the GOV.UK brand to a DSIT brand that's about to go in the bin - the horrible cyan was taken from DSIT's logo

Snippet of Department for Science, Innovation & Technology homepage on GOV.UK, with 'This organisation is changing' banner. The dot in GOV.UK is the same cyan as the coloured line down the side of the DSIT logo