Delighted to see some of our work with open roadmaps listed on @rossferg.bsky.social’s growing reference page. We couldn’t be in better company. sites.google.com/view/public-...

We've opened a ticket ballot for GovCamp Scotland 2025 www.govcamp.scot/tickets. Please register and spread the word 🏴󠁧󠁢󠁳󠁣󠁴󠁿

🚨 Exciting news 🚨 If you’re in/around service delivery in the Scottish public or third sector, GovCamp Scotland is returning after more than a decade, taking place at Edinburgh Futures Institute on 19 June. Tix available from 31 March. See you there? www.govcamp.scot

🏴󠁧󠁢󠁳󠁣󠁴󠁿 Very excited that GovCamp Scotland will be returning on 19 June at Edinburgh Futures Institute.   If you’re involved in the design and delivery of public services in Scotland, please join us to share stories, ideas and best practice. www.govcamp.scot

Hurrah! Roadmaps for the win in 'A blueprint for modern digital government' www.gov.uk/government/p...

A blueprint for modern digital government (HTML)

gov.uk

I've written this about trust between leaders and teams, and why there's often a trap you can fall into. Don't trust your team? Don't trust your leadership? Might be worth a read... public.digital/pd-insights/...

Very excited to add the oneEdo Roadmap to www.publicbackroads.xyz, which is the first public roadmap from an African government for a digital service as far as I’m aware. Well done the team at Edo State’s Digital Governance and Data Management Agency!

📣 Last blog post for 2024… it’s a biggie. Our journey so far with - and what we’ve learnt. This is prob the hardest blog post yet - as we tried to summarise our journey of testing, learning and forming our approach over the last few years! lnkd.in/dr_VUv-T

Tick tick tick tick tick open.spotify.com/prerelease/3...

Upcoming album · Colours Revisited

Adam F · Releases on Feb 21, 2025 · 10 Songs

open.spotify.com

Resharing today, looking for LGBTQ+ young people (and allies) in Scotland/Edinburgh for a day of filming on 8th March 2025 for my doc Age range, 13 up to early 20s Don't need pro actors, but willing to try some scenes that recreate the past More info on the form docs.google.com/forms/d/e/1F...

Added GOV.UK Forms and Simpler.Grants.Gov as routemaps #20 and #21 to www.publicbackroads.xyz

'The Radical How' is now in a shiny open, html format. Literally living the 'test and learn' approach... public.digital/the-radical-...

Don't let the door hit you on the way out

Data so good, it's from the future dtechtive.com/topic/62

Through our work with Kyiv and Bloomberg Philanthropies, Public Digital looked at how governments are making services easier to access through their websites public.digital/pd-insights/...

There's a team in Edo State in Nigeria doing some class work to consolidate and transform citizen services under the banner of 'oneEdo'. It's early days for them and they're moving fast. The user research is a highlight. They have started a newsletter on LinkedIn www.linkedin.com/company/edo-...

Money talks: estimating the cost and value of service design. @ClaraGreo and I wrote an article about this for The Service Gazette. Let us know what you think :) medium.com/the-service-...

Money talks

Estimating the cost and value of service design

medium.com

And another! Been really looking forward to this one. It’s the routemap for GC Notify - www.publicbackroads.xyz. Nice one team! Thanks for sharing 🍁 La version française est en préparation.

 So. Who is going to be routemap number 20?

Just updated www.publicbackroads.xyz with two new routemap examples which are close to my heart. Register of Interests from UK Parliament, ScotAccount from Scottish Government! Keep them coming folks!

We need an updated, bolder ambition to accelerate service transformation in Scotland. #digitalscotland24 #ds24 was a good platform for that discussion of where digital comes in. Here are some ideas for the next Scottish Government digital strategy rossferg.medium.com/the-next-sco...

The next Scottish Government digital strategy

As a digital nation Scotland’s nae bad. But there’s more we can do. Here are some suggestions to consider for our next digital strategy.

rossferg.medium.com

Appreciated lived wisdom from @tumshie.bsky.social at DigitalScotland that no matter how limited your resources, you can still have a progressive digital agenda. Support good ppl, hold agile as a set of principles, prove you can deliver. It's a 'small, boring, impactful' strategy for transformation.

Richard's ask at the weekend sparked a blog post from me: 'Visualising Government as a Platform'

Visualising Government as a Platform - bmwelby's blog

In Richard Pope’s essential book Platformland he pitches a new ‘anatomy of public services’ and uses helpful images to dismantle, reconstruct and develop for 2024 ideas that he was first part of putti...

bm.wel.by

Richard Pope@richardpope.org · 2y ago

Question for digital government people c 2015. Did you see these at the time? What worked / didn't work about them (conceptually, not graphically)

Over at Cyfoeth Naturiol Cymru there’s some seriously good service delivery that deserves your attention. This post about creating and iterating a catch return form has it all - user needs, hypotheses, user feedback, data-based design, outcomes, cockles! naturalresources.wales/footer-links...

Natural Resources Wales / Blog post: How we created then iterated a form so it better meets user needs and organisation goals

naturalresources.wales

Government of Iceland has released a 'Benefits of digital processes' calculator. Results draw on very Island-specific data but a handy resource to inspire other jurisdictions. island.is/s/stafraent-...

Ávinningur af stafrænum ferlum | Stafrænt Ísland

Ísland.is er upplýsinga- og þjónustuveita opinberra aðila á Íslandi. Þar getur fólk og fyrirtæki fengið upplýsingar og notið margvíslegrar þjónustu hjá opinberum aðilum á einum stað í gegnum eina gátt...

island.is

Patient records and the NHS App are in the news again. Me and @mattstibbs.bsky.social wrote down some thoughts. TLDR: the perfect architectural approach won’t solve for fundamental environmental challenges that need addressing. public.digital/pd-insights/...

Search 'give me an example of a public service that consistently puts effort into continuous improvement, to meet user needs, using prototyping, data and working in the open' insidegovuk.blog.gov.uk/2024/10/23/a...

A new search engine for GOV.UK

We’ve launched a new site search engine for GOV.UK. Read about how it’s making it easier for users to find what they need.

insidegovuk.blog.gov.uk

I was part of a group convened by Scottish Government, NHS Scotland and The Data Lab to create a draft strategy for Public Sector Data in Scotland. The results of the group’s work has been released with a call for feedback and builds on this first iteration community.thedatalab.com/news/2187703

A Vision For Public Sector Data in Scotland

Public sector data is a vital component in making sure that services for the people of Scotland are delivered efficiently and effectively. Despite a growing awareness of the power of data, feedback fr...

community.thedatalab.com

Roads are set, routes are discovered — making the case for product and service routemaps. Where we're going, we don't need road[maps]. 'Routemap' better represents the direction of product and service delivery. rossferg.medium.com/making-the-c...

Roads are set, routes are discovered — making the case for product and service routemaps

Language evolves with industry practices and experiences. Let’s shift from fixed roadmaps to flexible routemaps.

rossferg.medium.com

Welcome to @egawen.bsky.social our new Managing Director public.digital/pd-insights/...

Announcing Emma Gawen as our new Managing Directorpublic digitalpublic digital

Emma’s career has been focused on helping organisations transform from the UK and New Zealand governments to product management at Xero.

public.digital

Is this a test, RCMP?