This is one of the biggest points. This concept is foreign even to most in the corporate world. They *think* they've done it, but as soon as you go to build them software to do "the task" you realize 80% of your work is helping them figure out how the task is *actually* accomplished.
I am talking about working with people to even conceive of their lives as a set of tasks — that isn’t exactly natural and isn’t something we train people to do and yet its a precondition for figuring out what an agent would even *do*.