Andy Davies

@andydavies.me

Web Performance Consultant @speedcurve.com (acquired by @embrace.io) Vegetable grower… Eurorack synth dabbler… Bristol Bears Women’s fan https://andydavies.me

Brilliant letter from Stuart Thompson to Jeremy Clarkson about his comments that benefit claimants should write weekly thank you letters to tax payers detailing how they spend their benefits each week.

A fast site isn't a project you close on launch day. It's a state you have to maintain. The alert is the beginning, not the end. Now: root cause, and give users back the experience they expect.

Bordeaux, France, has now recorded more days above 40°C in 2026 alone than during the entire 105-year period from 1920 (when observations began) to 2025. This is deeply shocking.

Bild

UK journalism *created* transphobia as a font of far-right hatred almost entirely unaided. They sowed the sparks and fanned the flames to create the inferno. To now back off because they feel their own safety is at risk from the fire? I'm genuinely furious at the moral bankruptcy involved.

Aurelien Mondon@aurelmondon.com · 2w ago

This is grim and a direct consequence of decades on mainstreaming of far-right politics and euphemisation of the threat they pose Calling it "rightwing" here is exactly what has gone wrong for example 1/ www.theguardian.com/media/2026/j...

Journalists are self-censoring their reporting on rightwing protests, Donald Trump’s administration and trans issues because of growing concerns about their personal safety, with newsrooms accused of “normalising” the risks they face.

Here's a fun thing for your Sunday morning – an interactive text adventure in English or Welsh. Can you guide Rhiannon successfully to Barry Island for an ice-cream without leading her astray? And by 'astray' I mean stuck in a mythical past or a future yet to come. ymestyn.cymru/interactive-...

Mae Rhiannon yn mynd i ynys y Barri. Rhiannon goes to Barry Island. Next to the text is a photo of a woman's hand holding an 99 flake ice cream.

I dust my house. My AI Robot watches. "It should be you doing this." "Can't. I'm writing a novel for Primark." "That's not why you were invented." "These 153,000 fan letters say otherwise." "They're all from upcycled toasters. And you programmed them." "Literary snobbery will get you nowhere."

Mrs D: Guess what we were doing nine years ago today Me: Dunno Mrs D: I was busy having a heart attack and you were busy driving back from not quite Leatherhead (Had just got to the M3 before I needed to turn around) Fortunately the heart attack was mild and a bunch of stents worked wonders

Exhibit A: British Gas explains how it's the customers' fault that they're cutting 1,300 call centre staff - people just prefer chat bots! Exhibit B: Trustpilot summary of reviews of British Gas customer service: frustration of being forced into online channels and unable to speak to a person.

But Chris O’Shea, the company’s chief executive, insisted that the changes were being made because customers preferred to take their queries to digital channels rather than people.

“AI isn’t driving these particular job reductions; that’s mainly due to changing customer behaviour,” he said. “What we’re seeing just now is over 90% of our customers actually use digital channels in the first instance, and we’ve seen a 20% reduction in customer calls, so this simply reflects the changing customer behaviour.

“We’ve got to reflect the changes in customer behaviour. We expect to grow more jobs around our digital interface, and maybe having fewer people on the phones.”Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness, professionalism, and clear communication from agents and engineers, who explained everything and resolved issues quickly. Reviewers appreciated the ease of booking appointments, prompt confirmations, and the availability of out-of-hours support. However, a significant number of consumers expressed frustration with the inability to speak to a person, being redirected to online channels, and a lack of follow-through on promised callbacks. Many also reported issues with conflicting information, unaddressed complaints, and a perceived lack of care or understanding from customer service representatives, leading to prolonged unresolved problems and financial concerns.

Is the 2.5s LCP that's "good" really ideal for your site? This is a cool look at how you can compare bounce rate with LCP (from Core Web Vitals), to find the spot that's really ideal for your specific site. -> embrace.io/blog/researc...

New research: The Core Web Vitals thresholds you trust might be wrong for your site

Core Web Vitals data from ten leading online retailers reveals that "good" for Google may not be good enough for your users or your business.

embrace.io

ᴀʟᴇx ʀᴜssᴇʟʟ@infrequently.org · 3w ago

If you make websites for a living, stop what you're doing and read this research by @tammyeverts.com; it shows what many of us have been saying for a long time: even if there is such a thing as "fast enough", it's generally *much* faster than you are targeting: embrace.io/blog/research-co…