Florian Keusch

@floriankeusch.bsky.social

Austrian in Mannheim; Prof. of Social Data Science & Methodology at U of Mannheim; survey methodologist; (mobile) web surveys; passive mobile data collection

Wir haben in Österreich eher das Problem, dass es zu viele Doktoren gibt bzw. Doktortitel zu schnell vergeben werden. Das wird im Zeitalter von KI nicht besser. Im Moment scheinen mir viele im Umgang damit ratlos zu sein. Denke, dass genau jetzt einige KI-Doktorarbeiten durchschlittern. 1/3

Fachhochschulen sollen Doktorate vergeben können

Das Promotionsrecht ist der letzte fehlende Punkt bei der institutionellen Gleichstellung mit Universitäten

derstandard.at

Genuinely interested in your views: What is the future of teaching statistical programming language for data science in the age of AI? Will we even still teach programming R or Python?

With conference season just around the corner, a bit of advice. Yes, you could easily get a gen-AI tool to draw a comic of you at your desk, cartoon thought bubbles over your head, your research question printed in the bubbles in comic sans font. That doesn't mean you should.

As part of a data donation project, we are collecting whitelists of "public actors"' (e.g., news, politicians, parties) Instagram handles. We're aware of some databases (HBI Public Speakers, Vienna's Meteor) - but hints to others (or whitelists shared as part of publications) more than welcome 🫶

Grad students, just an FYI, reputable journals in your discipline don’t need to recruit scholars to submit manuscripts to them. So if you‘re getting email invites to submit your work to [journal you never heard of], it belongs in spam.

Sign up‼️ And learn from Johanna Hölzl about her outstanding research on API-based data⬇️

Joshua Claassen@jclaass.bsky.social · 3mo ago

📢 Register now!! 📢 Join Johanna Hölzl for our next #CS3Meeting on May 19, 3:15 to 4:00 PM (CEST). Learn about the generalizability, reliability, and validity of #APIs (e.g., #YouTube @nytimes.com) and their implications for reproducibility in #CSS. 🚨 Sign up here: ww3.unipark.de/uc/cs3_meeti...

Someone went to the trouble of creating 5 fake OSF accounts today, linking to 5 fake ORCID accounts, and generating 5 fake papers to submit to SocArXiv, with fake author and emails. Dude, if you are reading this, I hope you get the help you need (or a better job).

A Study on Customer Support Team Configuration and
Service Quality in Financial Services Enterprises

A Study on Dispatcher Scheduling and Service On-Time
Rate in Urban Public Transportation Systems

A Study on the Impact of Member Mobility on Research
Output in University Research Teams

Authors
Matthew R. Collins1, Daniel T. Harris2, James A. Wilson3*
Affiliations
Melbourne School of Engineering, The University of Melbourne, Parkville, VIC 3010, Australia
Corresponding author: james.wilson@unimelb-placeholder.edu

Abstract
Customer support teams play a crucial role in ensuring service quality in financial services
enterprises, and the rationality of their staffing directly affects customer experience. This study
analyzes the relationship between staff size and service quality indicators, focusing on the
configuration characteristics of customer support teams. Based on 18 consecutive months of
operational data from the customer support center of a financial services enterprise, the sample
includes 96 service teams, 2,430 customer service personnel, and over 3.2 million customer
service records. Service quality is measured by average response time, first-time resolution rate,
and customer satisfaction score. A generalized 1
configuration variables on service quality
customer service team is controlled withi

A Study on the Relationship between Labor Structure and
Production Efficiency in Overseas Factories of Multinational
Manufacturing Enterprises

Authors
Sebastian Weber1, Lukas Schneider2, Johannes Müller3*
Affiliations
Department of Civil, Geo and Environmental Engineering, Technical University of Munich
(TUM), 80333 Munich, Germany
*Corresponding author: johannes.mueller@tum-placeholder.edu

Abstract
Public transportation systems have high requirements for service on-time rate, and the
rationality of dispatcher scheduling directly affects operational stability. This study analyzes the
relationship between dispatcher scheduling and service on-time rate. The stud…