This all after us spending ~30 days without our normal internet because xfinity wasn't understanding the issue until I had my sister talk to retention and tell them fix it or cancel & refund her the last 30 days of fees(they don't like that).
I HAB INTERWEBS!!! I YAM SO HAPPY!!! seriously though, xfinity had to run a new line from the pole across the street to the pole on this side and then to the house due to electrical damage. then run new lines in the friggin' house because someone decided to cut all of them.