Important @rebeccaplevin.bsky.social article captures so much of what's wrong with how tech is built + deployed into businesses. Top of my list: when you quantify a situation you don't understand, you wind up with data/systems/models that look neat on-screen but are really a mess on the ground.
Hotel housekeepers used to track their work on a clipboard. Now they work for an app that docks points if a room cleaning takes too long. “You have a device telling you, ‘move here, move there,’ like if you were a robot." The latest from @proofnews.bsky.social: www.proofnews.org/hotel-housek...